Problem with electric bills

mnt99york

Update on this, if anyone is interested.

1. The advice on the "code of conduct" saying they couldn't charge for electricty more than 12 months old was really good - they applied a credit of £115.08 to my account as a result of me mentioning this.

2. They offered a 20% discount on the arrears of £74.69, as a result of their failure to keep track of my account and inform me I was building up arrears, which I thought was fair enough.

3. I am still not very satisifed that the charges are correct. They have applied 3 monthly statements to my account so that I can see how much I have been using each month, and they don't make any sense at all. The average cost is around £80 a month, and is slightly more in the summer than in winter! The first monthly bill they've raised is for this October for £53, and I've been using the heating for the first time in 6 months in October.

I pointed this out and they said "sorry - it looks like the meter readings have been applied wrongly to your account - please bear with us while we review the situation".