Old store card PPI, worth trying?

ev8

AlisonJCS wrote: »

I have just had success with reclaimining my PPI. I contacted Santander via telephone. Try 0800 171 2171. They are very helpful on the helpdesk. They sent me a form which I completed and returned, and they took approx 12 weeks to investigate and offer me a settlement.
Good luck

Thanks for this, this was the number I was planning on calling, so it's good to know you was successful.

I haven't done it yet as I haven't been well at all, so haven't been up to it, but I definitely will.

Nasqueron

ev8 wrote: »

I was using the card, I didn't cancel that, it was the PPI I was paying I cancelled as I never used it for refunds on sale items etc.

PPI wasn't for refunds on sales items, it was a policy that paid your bill if you couldn't pay due to sickness or losing your job, make sure you were actually paying that, not something else.

If you cancelled it a while ago (more than 3 years ago) they can technically time bar it under the finance rules so be aware of that.

-taff

I'm not clear on what you mean by refunds and sales....

OK, let me explain and you can see what I mean hopefuly.

If you used your card to buy items and didn't pay them off in total at the next invoice, you would have been charged PPI.
The PPI would have been itemised as some kind of insurance on top of your interest and capital payments on your statements.


Also, pre-2005 store cards were not regulated, so your complaint can be dismissed. Santander seem tohave been paying back store card PPI recently, also GE Money have refunded. They don't have to though.

Phone Santander, see what they say.

ev8

I mean I used the card and paid for PPI on the bill.

It was sold to me as something I could use if I was ill, but also as something that meant if I bought an item for full price and it went on sale I could get the difference back. This is what I wasn't using, but I was paying for it, so I wrote to them to cancel the PPI, but not the card, I still ave the store card now.

-taff

Ahhh.....I understand now.

Nasqueron

ev8 wrote: »

I mean I used the card and paid for PPI on the bill.

It was sold to me as something I could use if I was ill, but also as something that meant if I bought an item for full price and it went on sale I could get the difference back. This is what I wasn't using, but I was paying for it, so I wrote to them to cancel the PPI, but not the card, I still ave the store card now.

PPI does not cover getting a refund of the difference between full price and a sale item, it's Payment Protection Insurance i.e. insurance that protects your payments if you are unable to make them.

It's possible the card itself had as a bonus the full price/sales price thing.

Just complain and see what happens, worst case they time bar it under the 3 year rule given you cancelled it, costs you the price of a stamp

ev8

Nasqueron wrote: »

PPI does not cover getting a refund of the difference between full price and a sale item, it's Payment Protection Insurance i.e. insurance that protects your payments if you are unable to make them.

It's possible the card itself had as a bonus the full price/sales price thing.

Just complain and see what happens, worst case they time bar it under the 3 year rule given you cancelled it, costs you the price of a stamp

Yes, it was an added extra to it, something added on as part of the payment protection.

Yes I definitely will get around to it.