Tesco Savings Accounts (moving money out of)

TheShape · 18 October 2016 at 1:01PM

Ed-1 wrote: »

The point I'm making is there should therefore be different error messages, but I guess that would cost a bit more...

Sorry, what I meant was that I tried again because that's what it told me. I thought it was a temporary technical issue. There should be messages that are sufficiently useful to suggesting a course of action.

TheShape · 18 October 2016 at 1:09PM

Just got off the phone to Tesco. It appears there is a block on the accounts. The person I talked to was looking to see if they'd received a signature/signed declaration from me for both the savings accounts. I don't think I was ever sent them though if I was then they would have been returned. I did return signed declarations for both the current accounts. He could see these and said he would find out if these were sufficient to allow the block to be removed from the savings accounts. He said he'd call me back but in the meantime I could try again later.

teddysmum · 18 October 2016 at 3:38PM

I called to transfer money to my current account and close the old savings account. As the account was being closed, I was put through to a specific department , but the transaction was very quick.

molerat · 18 October 2016 at 3:43PM

MrsM had the same problem on her accounts - 2 months worth of BOS DDs were building up in there. Tried a few times over a month or so then suddenly it worked.