Record your complaints on the cheap

John_Pierpoint

johnlister wrote: »

When you call many companies the telephone operator will sometimes give out a list of conditions about the call. One of these is that " this call may be recorded" at this point I usually say " thank you, but the law allows me to record this call anyway, without you giving me express permission!"

I have had people telling me that only they can record the call and not me as that would be illegal. A couple of times I have been directly transferred to a supervisor who tried to explain that the message did not allow me to record the call! Once they realize how illogical their argument is they usually back down when confronted with my original complaint. I have not complained about anything important in a while but in earlier days I could usually get a reasonable discount for poor service or shoddy workmanship. (all genuine, I would never try to get something for nothing)

Thinking about it now, I may write a book, or at least have a web-page about how to complain successfully.


Madness takes it toll
Please have exact change ready

JohnL

Nice one John,

If I'm up against a Plc; I sometimes resort to "I'm one of your shareholders, I really don't want to have to discuss this with your chairman "Sir Buftontufton" (check their web site before making the call) at the AGM in xxxxxxxxx" (month).
You can of course use this technique with Building Societies, where all normal investors are "shareholders".

You can always then send a letter immediately to Sir Bufton at the end of the call, quoting his own BS from last year's statement to shareholders.

John

sparrer

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kaan_is

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bazzaaa17

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Ellerslie

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Knight

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reefergeezer

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panzer_soldat

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RachelD

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This would be more effecrive if it recorded calls to 0845 nos sometimes the only no available for complaints. I know- someone is now going to point me at Say No to 0870

Nicifer_noonoo

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