Zanussi / Currys warranties

Daz2009

Just been into Currys to buy an electric oven.The Zanussi one I wanted was out of stock but while chatting to the sales assistant he told me it was covered by Zanussi's 1 year warranty which was parts only and if I wanted more I'd have to take out a Currys extended warranty.
When I pointed out the Sale of goods act he claimed he didn't know about that.
Checking on Zanussis's website they say their warranty covers parts and service which I presume to mean labour.

Thoughts ?

EssexExile

Of course it covers parts & labour.

Daz2009

Maybe someone should tell Curry's

Hermione_Granger

Daz2009 wrote: »

When I pointed out the Sale of goods act he claimed he didn't know about that.

Well, seeing as the Sale of goods act no longer covers consumer sales, why would he need to know about it?

Daz2009

Hermione_Granger wrote: »

Well, seeing as the Sale of goods act no longer covers consumer sales, why would he need to know about it?

Ok so it's now called The Consumer Rights Act but that change only happened 2 weeks ago, so yes,he should be aware of 1 or the other don't you think.
Anyway you're missing the point,he reckoned it was the manufacturers problem not the retailers even when I pointed out he was wrong.

LABMAN

Daz2009 wrote: »

Ok so it's now called The Consumer Rights Act but that change only happened 2 weeks ago, so yes,he should be aware of 1 or the other don't you think.
Anyway you're missing the point,he reckoned it was the manufacturers problem not the retailers even when I pointed out he was wrong.

It was October 2015

theonlywayisup

Daz2009 wrote: »

Ok so it's now called The Consumer Rights Act but that change only happened 2 weeks ago, so yes,he should be aware of 1 or the other don't you think.
Anyway you're missing the point,he reckoned it was the manufacturers problem not the retailers even when I pointed out he was wrong.

Now you know that Curry's don't have a clue, why don't you buy somewhere else?

EssexExile

I know legally it's the retailers problem to get things fixed but in practice the manufacturer does it. If your new Zanussi (or other brand) breaks down under guarantee you could call Currys (or other retailer), they will then call the manufacturer & arrange for an engineer to visit at a time of their choosing. If you call the manufacturer direct you can arrange a visit at a time convenient to you. Just have the receipt handy, although the engineer will be able to tell how long ago it was made.

Daz2009

LABMAN wrote: »

It was October 2015

Fair dos,my mistake,but don't you think the salesman should be aware of any relevant legislation ?

Daz2009

theonlywayisup wrote: »

Now you know that Curry's don't have a clue, why don't you buy somewhere else?

As I said they were out of stock so I didn't buy.