Average time for delay repay from southern BACS

Gerrymouse

I have only just discovered I can claim for cancelled Southern trains despite them actually pulling my service so submitted 28 days worth of claims.

I got an email from southern at midnight last Wednesday 12th Oct saying my claim has been approved and now queued for payment. It then says payment can take up to 14 days but I know the actual process time for BAC is 3-5 days, day 2 is clearing house and day 3 it leaves senders account and hits other bank etc

So between the 3-5 days and southern saying up to 14 days, does anyone know what the likelihood time frame is for the refund to hit my Halifax cuurevt account ?

Thanks in advance for any insights

jonesMUFCforever

3-5 days from WHEN they process it is the answer.

sheramber

The relevant part is 'queued for payment'. How long it takes will depend on how many are in front of you- 10, 20, 50, 200? and how many they process in a day.