Microwave refunded but NOT collected - Can I keep it?

Billy_Bullocks

anirah2 wrote: »

Update - and I'm sending a link to this to Asda and Yodel.

George @ Asda do not care about returns once they've got your money. So if you lose out because you're unable to take an unwanted item back to the store - tough luck to you.

Yodel are completely incompetent. I explained to George each time I made arranged a collection that no one would be home before 7pm yet Yodel turned up several hours early twice - and didn't bother to turn up at all another time.

George only seemed to bother when I told them that I had already been refunded and that all I was trying to do was to get an item returned that belonged to them.

Their customer service teams have given me fake numbers to call and they don't get back to me when they say they will.

I finally got my local Asda to take it back - though not before shelling out £12 for a trolley

George also promised me a £10 voucher before Christmas for the inconvenience - obviously this was only after I told them I had already been refunded for the microwave.

I then told my sister I'd give it to her to make up for the inconvenience of having a massive microwave in her hallway. Of course it hasn't been received... I ended up giving my sister the tenner myself.

Well they can keep it, but I am posting a link to this

So now I'm out £22 thanks to George @ Asda

It was your choice to buy a trolley and give your sister £10.