Enraged West Ham fans petition against Ticket Office 0871 number

Ian011

Pressure continues to be applied and the petition now has close to a thousand signatories:
http://www.claretandhugh.info/sign-here-help-end-ticket-line-rip-off-nightmare/

While using an 087 number for sales lines is legal, it is crazy that people buying tickets by telephone incur an extra £50 or more on their telephone bill as they do.

Ian011

The petition reached 1600 and was submitted to West Ham.

A few days later...
http://www.upthehammers.co.uk/archives/71490
http://www.claretandhugh.info/victory-west-ham-to-ditch-premium-rate-numbers/

Time for Burnley, Crystal Palace and Sunderland fans to get on the case...

Ian011

Looks like Burnley have decided to dump their premium rate 0871 number.

http://www.burnleyfootballclub.com/news/article/2016-17/burnley-fc-phone-number-to-change-3404532.aspx

Ian011

West Ham United has now introduced replacement 0330 numbers.

http://www.claretandhugh.info/new-irons-ticket-line-number-after-candh-petition/

http://www.whufc.com/News/Articles/2016/November/9-November/Hammers-introduce-nation-rate-numbers

Ian011

Looks like the national press have noticed this issue:
http://www.mirror.co.uk/news/uk-news/football-fans-still-forced-call-9295289

Numerous clubs appear to be operating in breach of the consumer protection regulations introduced by BIS in June 2014. These require an 01, 02, 03 or 080 number for after-sales issues and enquiries.

Calls to 084 numbers cost up to 19p per minute from landlines or up to 62p per minute from mobiles.
Calls to 087 numbers cost up to 25p per minute from landlines or up to 68p per minute from mobiles.

A number of clubs appear to be also operating in breach of Ofcom's requirement, introduced in July 2015, to declare call costs alongside these numbers.

Blackbeard_of_Perranporth

On their website it is an 03 number.
http://www.whufc.com/tickets/tickets-information/how-to-buy

There, sorted for you.

Ian011

Blackbeard_of_Perranporth wrote: »

On their website it is an 03 number.
http://www.whufc.com/tickets/tickets-information/how-to-buy

There, sorted for you.

See message 15 above.

Ian011

Sunderland AFC has today dumped their premium rate 0871 number:

http://www.safc.com/news/club-news/2016/december/safc-new-phone-numbers

Other clubs just need a nudge to get them started.