Not posting internationally but someone overseas made a purchase

ailey

Thanks everyone for your help. I've sent the buyer a message and also cancelled. Got an immediate reply from the buyer who thanked me for letting him know so hopefully he will reply to EBay also.

It did just give 2 choices right enough. Very grateful for all your help.

POPPYOSCAR

theonlywayisup wrote: »

I've just done another. This is the view I get and have done for a year or so. There is no mutual cancellation option. Just those I said above.

At no time did I say there was a mutual cancellation 'option' to choose.

When you apply to cancel ebay contact the buyer and they can agree to cancel.

If they agree that is a 'mutual cancellation' and you get your fees back.

As I said, I did this last month. It asked me why I wanted to cancel and I stated I do not post internationally.

I got a message on the transaction saying they were waiting for the buyer to respond.

Then I got an email saying the buyer had agreed to cancel. Hence a 'mutual' cancellation.

ailey

theonlywayisup wrote: »

You need to set up your blocks to block people who 1. Buyers in locations to which I don't post and 2. to exclude countries. Then, on each listing you can select the countries you will allow. You tick boxes, you don't add the detail to the text of the listing. Make sure you add the postage cost when you tick a country to post to.

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences
http://cgi5.ebay.co.uk/ws/eBayISAPI.dll?ExcludeShippingList

For others wishing to do a full block, don't forget GSP.

Why don't you send them the postage cost (if you want to go ahead with the sale). They may want the item knowing the cost. Otherwise you need to cancel with the reason - there is an issue with the address - that will avoid any strike. Be sure to explain to the customer first.

I still need to go through the Block Preferences and will do that tomorrow night.

I was too wary of the purchase because the overseas buyer had zero feedback and only joined that day. Might have been okay but I preferred not to take the chance. I opted for 'issue with the address' as it was the strangest address with no street name.

Many thanks for your help.

ailey

POPPYOSCAR wrote: »

At no time did I say there was a mutual cancellation 'option' to choose.

When you apply to cancel ebay contact the buyer and they can agree to cancel.

If they agree that is a 'mutual cancellation' and you get your fees back.

As I said, I did this last month. It asked me why I wanted to cancel and I stated I do not post internationally.

I got a message on the transaction saying they were waiting for the buyer to respond.

Then I got an email saying the buyer had agreed to cancel. Hence a 'mutual' cancellation.

This is the way it happened for me also. Had the 2 options then, if the buyer replies favourably to EBay, if will then be a mutual agreement to cancel........it says when I hover above the envelope on the sale 'You've approved cancellation of this order. Waiting for buyer to confirm refund'.

Many thanks for your help. Very much appreciated!

theonlywayisup

POPPYOSCAR wrote: »

At no time did I say there was a mutual cancellation 'option' to choose.

Your wording of 'mutual cancellation' needed clarifying. It is no longer an option. It used to be, hence my post.

POPPYOSCAR wrote: »

As I said, I did this last month. It asked me why I wanted to cancel and I stated I do not post internationally.

To be clear again. Not posting internationally is not one of the TWO reasons you can cancel.

The two options are:
1. I'm out of stock or can't fulfil the order for another reason or
2. The buyer asked to cancel the order or there's an issue with the buyer's address.

If you don't post internationally then you might bend the rule 'there is an issue with the buyer's address' but in reality, if your listings are incorrectly set-up, you should be opting for option 1 (cannot fulfil the order for another reason). Option 1 gives a defect. Option 2 does not (as long as there is a message between buyer/seller).

You seem to be confused on the refund of fees. Fee refunds are automatic when the cancellation is complete. The cancellation is complete when the refund is made.

POPPYOSCAR wrote:

You can cancel without his agreement but then you will have to pay the fees. If you do a mutual cancellation you get the fees refunded.

You get the fees back when:

To receive a final value fee credit, the cancellation request is complete when:
The buyer's PayPal account is refunded, if the buyer paid with PayPal.
The buyer confirms they received their refund, if the buyer paid with a method other than PayPal.

However if the buyer claims they haven't had a refund the cancellation may not close automatically (perhaps they paid by bank transfer), then the seller has the option to open an unpaid item to reclaim the fees.

Of course, the fee refund is also dependent on timings. If you are outside of timings for cancellations, you can ask CS to review the cancellation message they buyer sends and CS will credit them manually.

theonlywayisup

ailey wrote: »

.it says when I hover above the envelope on the sale 'You've approved cancellation of this order. Waiting for buyer to confirm refund'.

Many thanks for your help. Very much appreciated!

Exactly, as per my post above.

ailey

The sale was on 7 October but I didn't send the buyer an invoice with the US postage because I did not wish to post internationally so, rightly so, she had not paid which was fine. She has still not confirmed the cancellation to EBay. Because there was no completed sale, do you think EBay will eventually just refund the FVF?

Also I'm assuming that I can relist the item now?

Thanks again for any help.

soolin

ailey wrote: »

The sale was on 7 October but I didn't send the buyer an invoice with the US postage because I did not wish to post internationally so, rightly so, she had not paid which was fine. She has still not confirmed the cancellation to EBay. Because there was no completed sale, do you think EBay will eventually just refund the FVF?

Also I'm assuming that I can relist the item now?

Thanks again for any help.

It will time out in either 8 or 10 days , I don't recall which, from the date you did the cancellation request.