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Ofgem and the Ombudsman

angelin77 · 2016-10-11 12:23:06

Hi New to site. Ofgem is the authorising body for the energy Ombudman to carry out ADR (alternative Dispute Resolution). Has anyone had a complaint handled by the Ombudsman only to experience (in their own opinion) that the service they received was not as good as they had expected? Bearing in mind that the process allows…

Comments

cing0 Posts: 431 Forumite

15 October 2016 at 3:45PM

LewisHamilton wrote: »

I know three people that received £170 or £190 as a direct result of Ofgem's ruling (can't remember the exact figure).

Received £170 cheque and then one for £180.00 when Ofgem had to get involved. http://www.npower.com/home/customer/index.htm#tab-4

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