Poor service from Madasafish

Fishface_2

I moved my broadband and home phone service from Onetel because of dreadful customer service and chose Madasafish.

I also decided to pay Madasafish line rental (cheaper than BT). Now I have an intermittent problem with my phones and Madasafish just won't reply to my emails (broadband still works most of the time). At first they asked me to test by unplugging my phones and using a test socket which I don't have. Since then I've sent them 4 or 5 messages over the last 6 days to both support and customer care and they simply don't reply. I have no idea what they have done (if anything), I don't even know if they've tested the line. The phone's still not working.

I read lots of reviews before choosing Madasafish and was heavily influenced by the good work of Samara in sorting out customer problems, mostly to do with setting up broadband.

How do I get Samara working on my case please?

Madasafish customer service is not as good as they claim.

mountainchrisriver

Try the madasafish thread to be found here...

http://forums.moneysavingexpert.com/showthread.html?t=174289&highlight=madasafish

I am sure Samara will sort the issue out for you...

espresso

Fishface wrote: »

I also decided to pay Madasafish line rental (cheaper than BT).

Unfortunately you did not do enough research! Read this article by Heinz.