Missguided - EDITED live chat transcript emailed to me after poor customer service!

DeathMuffin

TSx wrote: »

I have never found one where the transcript is held back so it can be edited, before it is emailed to the customer.

Why would they?

Deleted_User, if you're still reading this please consider that customer support aren't ashamed of how they treated you. They're doing a job with strict guidelines and supervision. That agent will be completely confident she can justify everything she said to you as in line with policy.

If you really think I'm wrong and that she was actually deliberately rude then tried to cover it up, post your chat log and we'll tell you how it looks from outside. If you honestly believe that you were completely reasonable, you can really show us, put us in our place, get us told etc. Otherwise it just looks like you're embarrassed. I know how you feel, customer service can be amazingly frustrating. Vague answers to not quite what you asked, bizarre use of the language, policies which seem wrong or misunderstood and an apparent unwillingness to help can after a while make you say something you're not happy about. I'm sure we've all been there. You don't have to prove anything to us but if you don't, that's how it looks at best to a sympathetic reader. If it's true, you're more likely to get help and will be a happier person generally if you're honest about it.

robatwork

I'm kinda on the OP's side here as I find Live Chat extremely frustrating on the multiple times I have used (been obliged to use) it.

So here's what the OP didn't want to hear:

I can't remember one occasion when I have been left feeling that my question has been dealt with or issue resolved having used Live Chat.

Worth particular mention is BT's Live Chat, communicating with their call centre is like juggling mercury.

As to the OP, her subjective problem was that the operative was rude. The objective problem was that they edited a log.
The next step would be to take that up with the complaints procedure of that company, nobody else is going to be interested, there's no OFLC. The details have already been posted here, but I would also find out the name/email of the MD and cc him/her with the complaint.
I would accept a £20 voucher in recognition of what the operative did, given the OP's story was correct ie. no rudeness from her end....

bris

Deleted_User wrote: »

Well apologies if it comes across that way to you. I was very reasonable with the operator. The blame kept shifting and then I became frustrated at the end of the conversation when I was cut off and when I received the amended chat transcript, which is when I resorted to here, hence you can sense my frustration.

Lol your a nightmare customer, vote with your feet to the next poor company who happens to cause you such a minor inconvenience.

The-Truth

Deleted_User wrote: »

Things do easily get out of hand on these forums, with the help of myself admittedly. I'll await a response from someone who has actually made a complaint that yielded results. That is all I want. Whilst you're all entitled to your opinions, I came here only for a solution and not to explain myself to peope who don't know me in the slightest. Thanks for all your input so far but I will now refrain from responding unless I receive the response I was looking for.
Have a good day all.

OMG only just seen this post. The op is an attitude problem on legs.

Good luck with life op. You'll need it!

meer53

People like the OP make me realise that life is too short to get wound up over nothing.

hollydays

Last time someone was rude to me ( rang me uninvited ., tried to sell me something and cut me off) I just rang the company , asked to speak to a supervisor and told them I wasn't impressed. They listened to the call and apologised.

Do live chat again and ask to speak to a supervisor - make your point.
It's that simple.

The-Truth

meer53 wrote: »

People like the OP make me realise that life is too short to get wound up over nothing.

I think we all under stand now why the live chat operator said this:

Deleted_User wrote: »

Have a lovely day. Peace + Love

By reading this thread anyone chatting to the op should use that as a default reaction then go offline!