Rejecting car

negativepitch

Sorry if this sounds a bit stupid.
We bought a brand new 66 plate car from our local VW dealership on the 23 September.
We have now got three problems with the car which showed up at the same time.
We are booked in next Friday 14th for them to have a look, if the problems present themselves I am going to instruct them not to do anything as we want to reject the car instead.

Question one, if the problems do not present themselves but when they put it on test and it comes up with a fault code, can I still reject the car on this fault code showing alone.

Question 2 If we do reject the car and go for a refund, we part exchanged our old car and payed the remainder in cash. Do we get the full amount including the amount that we part exchanged the old car for. or would the refund be minus this.
I would like to get things sorted before the first 30 days are up.

loskie

http://www.honestjohn.co.uk/faq/consumer-rights/

neilmcl

What are the "problems" with your car?

negativepitch

neilmcl wrote: »

What are the "problems" with your car?

one of the wing mirrors has started making a crunching sound, there is a motor sound in the dash that keeps going round and round as if trying to adjust something, the front air blower doesnt work when the aircon is switched on, an air bag warning has come up, all these in one day on a car costing £32000
We went through a similar thing with the car before this from Nissan having been into the dealer 13 times and we are not going there again.
This is a VW.

negativepitch

loskie wrote: »

http://www.honestjohn.co.uk/faq/consumer-rights/

Cheers Ive just posted on there.

Exemplar

I'd say that this is actually not too bad.

Let them take the car, give you a courtesy car, fix the car.

If the problems are still there afterwards ask to speak with the Service Manager or Dealer Principal, re-enforce your commitment to them during their 'negative publicity' times.

I'm pretty sure that you will get this resolved..

neilmcl

In the first 30 days you have the right to reject the car outright. After that the dealer is allowed to offer a repair but they are only allowed a single chance to fix the car, any further faults then you can reject it again for a full refund (within 6 months) or partial refund (after 6 months).

Personally I'd wait to see what they diagnose and then decide if you want to go to the trouble of rejecting the car. If they haven't disposed of your car you should be entitled to that back and the remainder of the amount you've paid. If they have then you should be entitled to refund of the invoice amount (assuming this was a cash purchase rather than finance)

Exemplar

neilmcl wrote: »

In the first 30 days you have the right to reject the car outright. After that the dealer is allowed to offer a repair but they are only allowed a single chance to fix the car, any further faults then you can reject it again for a full refund (within 6 months) or partial refund (after 6 months).

Personally I'd wait to see what they diagnose and then decide if you want to go to the trouble of rejecting the car. If they haven't disposed of your car you should be entitled to that back and the remainder of the amount you've paid. If they have then you should be entitled to refund of the invoice amount.

I'd back this up.

daveyjp

With the new consumer rights my personal opinion is if the car has so many problems it is far better to get rid of the lemon now rather than let VW play with it to try and fix it.

Friends once had a troublesome Eos. It was a problem from a few weeks old until the time they got rid and VW were great at giving them the car back with more issues than when they left it.

shaun_from_Africa

neilmcl wrote: »

any further faults then you can reject it again for a full refund (within 6 months) or partial refund (after 6 months).

When exercising your final right of rejection for a vehicle between one and six months from purchase, the dealer is entitled to make a deduction to cover the use that you have had from the vehicle.
http://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

(8)If the consumer exercises the final right to reject, any refund to the consumer may be reduced by a deduction for use, to take account of the use the consumer has had of the goods in the period since they were delivered, but this is subject to subsections (9) and (10).
(9)No deduction may be made to take account of use in any period when the consumer had the goods only because the trader failed to collect them at an agreed time.
(10)No deduction may be made if the final right to reject is exercised in the first 6 months (see subsection (11)), unless—
(a)the goods consist of a motor vehicle, or
(b)the goods are of a description specified by order made by the Secretary of State by statutory instrument.

neilmcl

shaun_from_Africa wrote: »

When exercising your final right of rejection for a vehicle between one and six months from purchase, the dealer is entitled to make a deduction to cover the use that you have had from the vehicle.
http://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

(8)If the consumer exercises the final right to reject, any refund to the consumer may be reduced by a deduction for use, to take account of the use the consumer has had of the goods in the period since they were delivered, but this is subject to subsections (9) and (10).
(9)No deduction may be made to take account of use in any period when the consumer had the goods only because the trader failed to collect them at an agreed time.
(10)No deduction may be made if the final right to reject is exercised in the first 6 months (see subsection (11)), unless—
(a)the goods consist of a motor vehicle, or
(b)the goods are of a description specified by order made by the Secretary of State by statutory instrument.

Quite correct, I keep missing that bit