Scottish Power - Enough is enough!

ilona501

Hello Everyone

Having spent 3 happy years as an Eon customer, I reluctantly moved my dual fuel account to Scottish Power at the end of December 2015 due to them offering cheaper bills. Since then I've spent 10 miserable months waiting for them to get their act together and give me ONE account for the dual fuel plan that I had signed up to online. During this time they had taken direct debits, but mostly for the wrong amount.

On the telephone FINALLY this morning I was promised that everything has been sorted. However, yesterday, they sent me FIVE different totals via email in about 4 hours. Er...?

The customer care person I spoke to told me that I would have to pay quite considerably higher monthly direct debits than had originally been agreed despite it being THEIR mistake, which I had tried on numerous occasions to get them to change. When I protested at this she offered me £20 compensation.

Now as a disabled pensioner £20 is a lot of money to me. But is this sufficient for the 10 months of misery, stress and illness they have caused me?

What should I do? Is going to the Energy Ombudsman something I could progress this matter to? What about my contract with Scottish Power? Have they reneged on their part of the deal? And if so, do I have to see out the remainder of the contract before I sign up with another power company?

I'd be extremely grateful for some advice, please.

Cardew

I gather that your complaint is not that you have been overcharged, but are a victim of Scottish Power's incompetent computer system - like so many others.

Most of us would agree that £20 'goodwill' payment is derisory and you might get the Energy Ombudsman to increase this to say £50.

I would submit a formal complaint to Scottish Power about your treatment and ask for a deadlock letter - it means you can't reach agreement on the level of compensation. With that letter go to The Energy Ombudsman.

No need to write a long detailed email to Scottish Power. Simply state you are not satisfied with the level of compensation. I suspect you will quickly get a better offer.

footyguy

ilona501 wrote: »

Hello Everyone

Having spent 3 happy years as an Eon customer, I reluctantly moved my dual fuel account to Scottish Power at the end of December 2015 due to them offering cheaper bills. Since then I've spent 10 miserable months waiting for them to get their act together and give me ONE account for the dual fuel plan that I had signed up to online. During this time they had taken direct debits, but mostly for the wrong amount.

On the telephone FINALLY this morning I was promised that everything has been sorted. However, yesterday, they sent me FIVE different totals via email in about 4 hours. Er...?

The customer care person I spoke to told me that I would have to pay quite considerably higher monthly direct debits than had originally been agreed despite it being THEIR mistake, which I had tried on numerous occasions to get them to change. When I protested at this she offered me £20 compensation.

Now as a disabled pensioner £20 is a lot of money to me. But is this sufficient for the 10 months of misery, stress and illness they have caused me?

What should I do? Is going to the Energy Ombudsman something I could progress this matter to? What about my contract with Scottish Power? Have they reneged on their part of the deal? And if so, do I have to see out the remainder of the contract before I sign up with another power company?

I'd be extremely grateful for some advice, please.

Fight unfair energy direct debits