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John Lewis

scott.eden · 2016-10-07 07:26:24

I purchased a LG TV last year from the bluewater store (June 2015)(5 year warranty). Which cost me £1799. It has developed a serious fault.The TV starting flickering and has now switched off and does not come back on. So I contacted John Lewis and explain the situation, I was told I had to wait 4 days for a engineer to…

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missile Posts: 11,774 Forumite

12 November 2016 at 5:22AM

wealdroam wrote: »

I don't recall anyone reporting on these forums having used the words "very confused", "so angry", "in shock", "amazement", "horror", "outrage", "unacceptable", "humiliating" and "disgraceful" all about John Lewis's customer service.
?

That pretty much describes how I felt with the abysmal after sales service I received from JL. I got the similar run around as the OP.

I got satisfaction after I named and shamed on JL Facebook page.

"A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:
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