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John Lewis
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That pretty much describes how I felt with the abysmal after sales service I received from JL. I got the similar run around as the OP.I don't recall anyone reporting on these forums having used the words "very confused", "so angry", "in shock", "amazement", "horror", "outrage", "unacceptable", "humiliating" and "disgraceful" all about John Lewis's customer service.
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I got satisfaction after I named and shamed on JL Facebook page."A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:0
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