MSE News: First Direct voice ID system fails to recognise customers' voices

Legacy_user

A pioneering voice recognition security system introduced by First Direct is failing to recognise some customers...

Read the full story:
'First Direct customers locked out of their bank accounts after voice ID system fails to recognise them'

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One-Eye

Maybe First Direct have something like MSE's Site Feedback where you report problems and faults, but nobody can be bothered to even look at them never mind acknowledged them or work on a solution.

Pincher

Forty years ago, the middle aged bank teller knew you by sight.
These days nobody keeps their job long enough to know their customers, despite all the adverts claiming to know our customers.

The computer is now supposed to recognise your voice!?
Clearly they DON'T recognise you.

I look forward to the killer robot house guard:

"Halt, who goes there!"
"It's me, your master."
"Master is not listed name, you have five seconds to run away, or I will shoot."
"Rubbish, I'm coming in."
"Intruder! Intruder! Exterminate! Exterminate!"



The worry is they now lower the bar for recognition, so ANYBODY can be identified as you.

TrustyOven

Pincher wrote: »

I look forward to the killer robot house guard:

"Halt, who goes there!"
"It's me, your master."
"Master is not listed name, you have five seconds to run away, or I will shoot."
"Rubbish, I'm coming in."
"Intruder! Intruder! Exterminate! Exterminate!"

Ahh! You missed a classic... "You have 20 seconds to comply!" (from https://www.youtube.com/watch?v=Hzlt7IbTp6M )

Pincher

TrustyOven wrote: »

Ahh! You missed a classic... "You have 20 seconds to comply!" (from https://www.youtube.com/watch?v=Hzlt7IbTp6M )

Of course I know Robocop.

I have always thought twenty seconds was far too long.
A burglar could grab a Rembrandt and scarper, and the robot would do nothing and just wait for the time-out.

20 seconds does allow Paul Verhoeven to stretch the tension, which was great movie making.

ceredigion

On the eighth day a machine just got upset.

https://www.youtube.com/watch?v=8ALdL8oV_sY

No_6

No doubt they will still come top in your polls for best bank

GingerBob_3

Didn't you just know this would happen?


Thankfully just about everything can be done online, and if you do have to call them you can opt out of this silly system; good.


Solution looking for a problem again.

Pincher

At least nobody will cut your finger off because they use finger print recognition.

One of these days, the branch staff will say:

"Can you scan your finger print please."

"But they cut it off!"

"I can't enable your account. Its all done by the computer. The computer will only enable the account after it has scanned your index finger."

boo_star

Are people really moaning about having to go into a branch if they refuse to authenticate themselves when they receive a callback?

"Well they could be anyone!"

That's true but you did request a callback 10 minutes ago, it would be quite a coincidence to get a call from a scammer within those 10 minutes claiming to be from HSBC but whatever, I can understand being a little cautious.

But that's exactly what HSBC are doing by refusing to speak to you before they can determine you're the customer.. And I'm sure these people would blow a gasket if they found out their bank had allowed a transfer without any authentication.

colsten

Couldn't you agree a one-off password with them for the call-back? I did this the other day with M&S Bank who had to call me back after checking something with HSBC.