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Consumer rights...sofology help please

Nicci1812_2 · 2016-10-06 00:06:28

Ok Long story short I purchased 2 sofas in March from sofology over the telephone. (Distance selling as I never physically saw the items). It was financed in 0% by V12. After some time and more so the reason why being that the 2 sofas were in swore are rooms, I didn't notice until 5 months after purchase when I moved house…

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Nicci1812_2 Posts: 5 Forumite

7 October 2016 at 4:58PM

Just literally now had a call from sofology again, asking me to pay £200 for them to swap the sofa that is wrong. I point blank refused. Hopefully the ombudsman will be able to resolve or looks like it will go to small claims.

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Consumer rights...sofology help please

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