Tablet repair

FloraMac

Hi,
I purchased a Tablet online (Co OP electrical) two years ago. Its a good one and it has been a great tablet.
Until a couple of months ago it started to go wrong. The battery started draining extremely fast and then just shutting down at 15%. It also developed a yellowing on the screen. The yellow covers approx 75% of the screen.
I contacted Co OP referring to the sale of goods act.
They responded quickly and concurred that the Tablet should last around 6 years.
They requested I get the Tablet diagnosed by a professional which they would reimburse if he agreed with my statements.
I did this and the Professional sent the Co OP a written diagnosis, stating the Tablet was unfit for purpose.
Co Op then decided that Samsung would like to inspect it.
It was collected and returned 5 days later, unrepaired. Letter enclosed stated that as it had been identifed as being not of European origin therefore they would not repair it. They recommended that I contact the supplier to discuss the issue further.
I did this and eventually Co Op came back -
""I have reviewed all of the information supplied and I am now in a position to make an offer to exchange the appliance. This will be an offer based on depreciating the value of the item for usage. As we cover you for 6 years under the Sales of Goods Act 1979 (amended) we would deduct 1/6th of the value of the appliance for every year that you have had the item working. In this case we would be happy to put £193.30 towards any new item of your choosing from our website. "
Main problem they do not sell this Tablet anymore, in fact they have no Tablets only Apple Ipads.
I do not use Apple at all, never have and never will.
I should have thought I could expect Like for Like?
Would it be worth me speaking to a Tablet repair store to find out the cost of repair, new screen and new battery?
Any advice please.

mije1983

If they don't sell it anymore they can't really supply you like for like can they? They are entitled to offer a partial refund.

Does the £193 include the money you paid out (if any) for the report that stated it was faulty? If not, it should.

Is £193 about the going rate for your tablet 2nd hand now? How did you pay for it originally as you shouldn't be limited to credit for their website, but if £193 is on the generous side, they may reduce their offer if you insist on cash.

naedanger

FloraMac wrote: »

Would it be worth me speaking to a Tablet repair store to find out the cost of repair, new screen and new battery?

Probably not. The retailer has the choice of whether to repair, replace or partially refund. You cannot insist on a repair.

If the co-op have offered a partial refund of 4/6ths of the price you paid together with a refund of the cost of getting the diagnosis that is a fair offer were the offer in cash. If you don't think you will be able to use this amount as a credit then I suggest you insist on cash (or a repair or replacement).

Note they could replace with a working equivalent spec'd tablet. So a replacement could be a working second-hand tablet. It is worth bearing this in mind if you choose to reject the offer of a credit note.

(If you consider taking the credit then make sure it has a long expiry date.)

FloraMac

They have refunded the diagnosis fee already.
My main problem is I need a good working Tablet.
I could purchase a decent one if they give me cash but there are no options to buy anything on their site.

FloraMac

I cannot find a price for a refurbished Tablet, they seem quite rare. brand new they have doubled in price!

naedanger

FloraMac wrote: »

They have refunded the diagnosis fee already.
My main problem is I need a good working Tablet.
I could purchase a decent one if they give me cash but there are no options to buy anything on their site.

You can insist on either a repair, replacement or partial cash refund. I suggest you reply saying you will take the amount in cash because they don't now sell anything equivalent that you can put the credit towards. (Just be aware they could offer to replace with a second-hand tablet, although I think this is unlikely.)

naedanger

FloraMac wrote: »

I cannot find a price for a refurbished Tablet, they seem quite rare. brand new they have doubled in price!

What tablet have you? (I had assumed the price for an equivalent would now be lower.)

boo_star

Electronics, like many things, don't tend to depreciate in a linear manner. Frankly you'd be lucky to sell it for half its value after a year.

As a result their offer appears to be very generous. I'm not sure why you have a problem with Apple products (which tend to have higher build quality that most others) but perhaps if you're already "invested" in Android with paid apps I can see why you wouldn't want to buy those apps again.

I'd ask for a refund in cash, a credit note doesn't satisfy their obligations under SoGA, but they may well offer you less.

bris

Don't kid yourself, Apple failure rate is scarily high, as high or higher than most other makes you see on here. Price means nothing as the quality certainly isn't better.

boo_star

bris wrote: »

Don't kid yourself, Apple failure rate is scarily high, as high or higher than most other makes you see on here. Price means nothing as the quality certainly isn't better.

I don't have a particularly high sample size (5 iPhones) but the only one that needed fixing was one that went in the washing machine.

I suppose I also had a charging cable go bad after 2 years too. It still faired far better than the micro-usb cables that most Android OEMs use, a gentle breeze will bend those resulting in you having to position your device just right to get it to charge. And before you say it, I've tried cheap brands and expensive brands, the standard just isn't fit for purpose.

FloraMac

Thank you everyone for the advice and info. I will call then today to discuss further.