Airline changed my confirmed reservation

imran22

Good afternoon

I have booked flights few months ago, with a middle eastern airline (not the big 3 and using their website) for April 2017. I booked the tickets using my credit card. The travelers include myself and my family. I usually check my reservation each month to ensure nothing has changed as I have been bitten in the past with a cancelled reservation day before travelling.

To my surprise when I checked the reservation yesterday, I learnt that my flights were changed. This means by the time I will arrive at their hub airport from UK my connecting flights for onward travel would have already departed for both outward and inward journeys.

I have emailed them and they called me back but I missed the call. Now I tried calling back and nobody answers. Can someone please help with the options I have. They do not even have a free number that I can call which means anything I want to do will cost more money.

Thank you for your help.

The_Groat_Counter

Flight schedules change.

It looks like you've seen this change shortly after it has happened.

What should happen automatically at the airlines end is that the misconnect will be noticed, and so your subsequent flights will be also be changed, but this hasn't happened just yet.

Westin

imran22, you need to probably help us here and give us some more information before those on the MSE forum can "help with the options you have".

If you booked a through ticket then the likelyhood is the airline system will pick up the now missed connection on the second sector and re accommodate you on another flight. Log on to manage your booking to see if anything else has changed. If however you booked two individual tickets then you could be stuck.

Can you name the airline and provide the routing information for the original flight and the new flight being offered?

Have you checked your junk mail box to make sure that any email sent from the airline has not ended up in there?

Have you looked on line to see what other options are available so that when you do get to speak to the airline at least you can make suggestions to the new flights your would like.

stevie11

Just contact the airline again. If all flights are on the same booking they should sort something out for you. If you have booked onward flights with another airline this may be where you have an issue. See what they say before worrying about it.

jpsartre

imran22 wrote: »

Can someone please help with the options I have.

Call them and get rebooked or refunded. Look for suitable alternatives prior to calling and suggest them. Use Skype if you're concerned about call charges.

Caz3121

flights move from Winter to Summer schedule at the end of March so it is possible they are just now starting to firm up the slots and schedules.
The rebooking is often done by computer to the alternate flight and the connection is something that would be picked up later.
As has been said, look at their website, find alternatives and give them a call