MSE News: Refunds for packed trains and broken toilets now a possibility

Stoke

50Twuncle wrote: »

And you accepted this decision did you ?

Nope. I didn't accept it, but I didn't have a choice. They review your case and either decide to pay or don't.

They decided that the situation was out of their hands caused by weather, however at the time, they said that we couldn't travel due to mechanical fault with the train which isn't an 'act of god' but poor or inadequate maintenance.

The train stopped due to engine failure, plain and simple. Therefore I should have been refunded.

The only reason I paid for my tickets before this unsavoury incident was out of honesty. You are never checked on these particular trains, so it is up to you whether you fancy paying.
They failed in their duty of care (leaving many passengers stranded, in some cases hundreds of miles away from home), and they failed to recompense me a fairly pitiful amount (£16) when they had the chance. I really don't have any sympathy for them.

agrinnall

Stoke wrote: »

They refused my refund. So I refuse to pay for future journeys. Works well I reckon.

I hope you enjoy jail.

https://www.mirror.co.uk/news/uk-news/judge-blasts-decision-jail-man-10973819

KeithP

50Twuncle wrote: »

Well - the Consumer Rights Act 2017 offers Rail companies a choice of either upgrading customers at the companys expense or a refund - guess which they will probably have to offer ?

Link required please to this Consumer Rights Act 2017.