Ryanair Flight Changes

Homeboy_1

Hi, Don't know if this is the right place for this, but it may help someone. I bought two tickets flying from Liverpool to Alicante on 10th Dec and returning a week later. I had an e-mail on Wednesday night telling me my flight times had been changed from a morning flight to an afternoon flight. I just had to click on the link to accept this or get a full refund on my flight, as it was more than three hours later. Just out of curiosity I decided to check what the price would be for the two tickets on that flight would be if I had booked them that day. I was surprised to see that had I booked then it would have been £42 cheaper. I contacted Ryanair via their live chat and after giving all my information and Ref numbers I was transferred to someone else who told me that it was Ryanairs policy that they do not give any refunds for price difference. I then went back onto Ryanairs website and re-booked two more flights with them for the same day at the new cheaper price. I then went to the first e-mail telling me that I could cancel for a full refund, clicked on the link to claim a full refund of original price booked, and a few hours later I had a confirmation e-mail saying that my full original would be refunded back onto the card I used to pay for the flights. Result saving me £42. But why couldn't Ryanair have just refunded me the difference in the first place. Hope this can be of use to someone

SW17

Probably because to do so, although logical from your point of view, would be outside their established policies and procedures and therefore they don't want to do it. Their policy is no refunds for price difference, which they will apply as a blanket policy even though your situation is different. Service customisation costs money, not their model.

They would have no objection to you doing what you did (they in fact have no choice, as you are entitled to the cancellation and refund in this case), and fortunately you were smart enough to check the prices before accepting the change. The lesson to the rest of us is to do the same when such a change happens.