Currys Online carp service

philbostavros

Minor rant

Son waited in most of the day for delivery of his new Samsung fridge/freezer (£400+). Guy put it in middle of kitchen and said not to plug in for 4 hours and left.

When my son unwrapped it, found one of the door handles was dented, so he phoned Curry's customer service. Took him 20 minutes to get to speak to someone who said he had 2 choices. Either get a 10% refund and put up with damage, or get put through to Samsung to get sorted. He argued that it was up to Currys to sort it out, not manufacturer but guy said that was Currys procedure!!!

The Samsung Helpdesk, who said if it was delivered damaged, then the retailer should sort it out (correct IMHO).

So he's jumped in the car off to our local Curry's shop to eyeball some poor soul who will hopefully be able to talk some sense and order a replacement. (just waiting for the "sorry sir, but as you ordered online, you will have to.......").

"Have a nice day"
:rotfl:

Update: that was quick - just rang to say that girl in shop says she needs the serial number so that she can go through to Samsung and get an RM number? Son argued its up to Currys but although she sympathised, withought the RM number, she cannot order a replacement!!! He's off home and she's ringing him for the s/n and will at least do the chasing with Samsung. God knows how long that will take and he'll have to take yet another day off for the next delivery.

What a carp company.

[Deleted User]

Theres's something fishy with your story.

Are you sure you are thinking about the right plaice?

I hope you can salmon up the courage to continue your complaint.

philbostavros

My boy is certainly no shrimp, in fact he's hard as Rock so I'm sure he'll be trawling the Net looking for others who've been booked by the lure of a discount, only to end up done up like a kipper.

Enough already!

I'm in the pub so no more replies until I sober up!

philbostavros

Well at least the fridge works - after the initial call to get the serial number, he's still not heard any more. They must be waiting for the tide to come in? (sorry, blame camelot1971, not me).

fleshandbone

I would have asked for a 15% refund and kept it, would have saved you a whole lot of fish and tackle.

philbostavros

Update

Won't bore you with all the details but my son ended up going back to the store and after being given the phone to speak to Samsung Service yet again, he rattled a few cages (and heads) and Currys guy agreed to send a replacement Tuesday (today).

I had to sit at his house all morning and it eventually turned up and doesn't appear to be damaged (yipee). Recounted our tale of woe to delivery chaps who said they'd had one customer who had 6 fridge/freezers delivered before getting one that was okay!!! (didn't say what make though).

Think he'll be avoiding Currys in future (the retailer, not the foodstuff).
(Plenty more fish in the sea - sorry, couldn't resist)

ricc

we ordered a new built in oven from currys website last thursday, booked for sat delivery between 7am and 7 pm, turned up about 3pm , 2 guys on the lorry carried it into the kitchen. all in and working for me saturday tea , im happy.

in the past a 20 mile drive to the shop and the staff ignore you whilst you get bored looking at the vacuum cleaner display...but ill bet it took them longer to put them all back together than it took me to strip them down.