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Natwest mortgage product fees 'refund'
Monkey_Speaks
Posts: 10 Forumite
Hi everyone,
Could anyone shed any light on this?
I haven't been a NatWest customer for years but a few days ago I received a letter from them offering me a £213.92 'refund'. The letter says:
"...we no longer feel it's fair that you paid for a product which you did not receive."
I can't believe the bank is offering me money out of the kindness of its heart (it doesn't have one, lol). What's the rationale here?
Has anyone else experienced this?
Rob
Could anyone shed any light on this?
I haven't been a NatWest customer for years but a few days ago I received a letter from them offering me a £213.92 'refund'. The letter says:
"...we no longer feel it's fair that you paid for a product which you did not receive."
I can't believe the bank is offering me money out of the kindness of its heart (it doesn't have one, lol). What's the rationale here?
Has anyone else experienced this?
Rob
0
Comments
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Ring them up and ask them
It might be some sort of of mortgage equivalent of the card protection schemes or similar or some sort of service they charged for but forgot to offerSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0 -
if the bank finds an error then they are required to put it right proactively.I can't believe the bank is offering me money out of the kindness of its heart (it doesn't have one, lol). What's the rationale here?I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
I also got one , may I ask what the outcome of yours was...did the cheque clear?0
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I also got one , may I ask what the outcome of yours was...did the cheque clear?
Why would a cheque from Natwest themselves bounce?I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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