Radio silence from letting agency on dispute of deposit

mojomojo1989

Hello,

I recently moved out of a one bedroom flat. The flat was given to me in a dirty condition (as referenced in the check-in report given to me).

The contract states that I should leave the flat "to the same standard" it was given to me. I have gone beyond that and had the flat professionally cleaned before I left.

Low and behold, I get an email saying that they were charging me for the skirting boards being dirty (they were clean when I left but dirty when I moved in) and some bathroom tile had a mark on it.

I wrote a lengthy reply detailing what was written in the check-in report, the contract and what their check-out report said. In every case, I left the kitchen/bathroom/bedroom/living room in a better standard than given to me, or that I was contractually obliged to give it back using their check-in and check-out report as proof.

I clearly spooked them, I gave them 5 days to return my deposit. This is now day 10, I haven't heard a thing. I don't want to bring the lawyers or threaten anything legalese (though I am happy to do that if required).

What should my next email say to these charlatans?

mrginge

Reclaim your full deposit from the scheme it is registered with.

G_M

As above. For more, read:

* Deposits: payment, protection and return

mojomojo1989

mrginge wrote: »

Reclaim your full deposit from the scheme it is registered with.

G_M wrote:

As above. For more, read:

* Deposits: payment, protection and return

Thanks chaps. Do you think they're trying to call my bluff or are they trying to bury their heads? I'm a bit taken away by their behaviour.

lewishardwick

When I moved out of my last place I just went onto the deposit holding companys website and submitted a request for the full amount to be returned. The landlord had to respond within 10 days with any dispute.

I didn't bother with the agency, they didn't know their !!!!! from their elbow!

[Deleted User]

Don't worry about the why's and wherefore's.., its a waste of time and not important (we are not psychic, it could be any reason). Just claim the deposit back from whichever scheme its in.

mrginge

mojomojo1989 wrote: »

Thanks chaps. Do you think they're trying to call my bluff or are they trying to bury their heads? I'm a bit taken away by their behaviour.

Reclaim your full deposit from the scheme it is registered with.

KingS6

mojomojo1989 wrote: »

Thanks chaps. Do you think they're trying to call my bluff or are they trying to bury their heads? I'm a bit taken away by their behaviour.

Please don't be. Unfortunately this is part and parcel of dealing with letting agents. Doesn't mean that it's acceptable though.