Who's responsible?

lennoxsd

Ever heard of the "Cue Database"? I recently received a call ON MY MOBILE from a company calling themselves AMS stating my CAR MAKE, INSURER and DATE OF ACCIDENT and asked if I was injured. When asked who the caller was, the firm I was talking to or for contact details they hung up. I called my Insurance firm who said it is people who have access to "Cue Database" that will have access to this type of information. So I called Experience (who sell/own Cue) who says they cannot help and I must speak to the Motor Insurance Bureau who basically said they don't care that the information is being used to call those involved in accidents which are reported in Cue.

There anyone these days who feels responsible for customers personal data? Who do you turn to if not the people who own the data!?

mcpitman

https://ico.org.uk/

dacouch

You can request the data held on you from CUE by sending them a check for £10.

I'm not sure if it shows which companies have accessed your data.

It is nothing to do with the MIB.

Claims companies are not supposed to access the database to use it for cold calling.

Solicitor firms are not allowed to cold call customers or use the data provided by companies who have obtained it via cold calling

http://www.insurancedatabases.co.uk/

AdrianC

Read the insurance policy Ts & Cs from when you claimed, and the claim form. They would have allowed the insurer to pass your details on to other companies as required for the processing of your claim. They will argue that this is part of that.

facade

Hence the advice to use a throw away 99p simcard when dealing with any insurance claims, and then throw it away.

foxy-stoat

lennoxsd wrote: »

There anyone these days who feels responsible for customers personal data? Who do you turn to if not the people who own the data!?

I feel responsible for my own personal data, hence why I have a 50p sim card for giving out to insurers for this sort of thing.