7 loans with Lloyds.. they say no PPI taken out?

dacooksters

Hi everybody

I contacted Lloyds TSB with 7 loan accounts that my Mum had had over the years with them.
I did not have any of the paperwork only the account numbers.
Lloyds replied saying that they had completed a search of their records and said no PPI was taken out and considered the matter closed. They did not provide any proof of this search.
What should be my next move?
Thanks for your time.

[Deleted User]

Either -

Send them your proof you had PPI;

or

If you believe they are lying, invest £10 in a SAR.

But before you do - did your mother have PPI?

[Deleted User]

dacooksters wrote: »

They did not provide any proof of this search.

What "proof" could they provide? If your Mother didn't have PPI, then clearly the Bank won't have found any..


If you want documentation regarding these loans your Mother will have to submit a formal Subject Access Request (SAR) letter which costs £10. Obviously, this will be a waste of money if all you want is evidence that your mother never had the insurance.

dunstonh

Lloyds replied saying that they had completed a search of their records and said no PPI was taken out and considered the matter closed. They did not provide any proof of this search.

How can you prove something that doesnt exist?

What should be my next move?

most borrowing did not have PPI on it. So, why do you think it did?

Follow zx81's response if you disagree with them.