Changing from virgin media to talk talk - nightmare!

fibernie

Hello all
Has anyone managed to do this? We have a BT line but don't know the number as we don't use it. Talk talk tell us we have to:

• sign up with BT keeping our number
• before 2 week cooling off period is up, sign up to Talk Talk

This sounds like a nightmare and so many things can go wrong, especially with what i hear about talk talk. We don't want to change our number or be without internet for weeks, but do want to rid ourselves of the bind of virgin media. We just bought a dvr, so no longer need the tv package on virgin.

Can anyone help? Is there a better way?

Thanks in advance

Fiona

Drunkstar

fibernie wrote: »

Hello all
Has anyone managed to do this? We have a BT line but don't know the number as we don't use it. Talk talk tell us we have to:

• sign up with BT keeping our number
• before 2 week cooling off period is up, sign up to Talk Talk

LOL, youre not the first who has been told this by talk talk advisors, but there is no 2 weeks cooling off period. Once the BT service is active you are in the 12 months contract, canceling will cost £70.

Heinz

fibernie wrote: »

We have a BT line but don't know the number as we don't use it.

You don't say whether you are (unnecesarily) paying BT for line rental or not. If you are and the line is still live, plug a phone in and dial 17070 and listen! The nice BT lady will automatically identify the number to you.

Sena

I have a similar problem. I have moved into a flat and the services were provided by talk talk. I have a dialling tone but can't ring any number begining with zero will the 17070 work for me as well. I have spoken to talk talk and they say that they can't do anything without a telephone number. Which they can't give me because of I don't know why.

And BT say that they have to ring me back on some 3 day call service and the guy was so annoying something kept going on about some new policy. It was a bit too early for me.

Thanks
Sena

Heinz

Sena wrote: »

I have a similar problem. I have moved into a flat and the services were provided by talk talk. I have a dialling tone but can't ring any number begining with zero will the 17070 work for me as well. I have spoken to talk talk and they say that they can't do anything without a telephone number.

Try it (it won't cost you anything).

It appears likely though that the line was/is a Talk Talk LLU line (i.e. connected to TT's equipment at the exchange) and, as such, does not exisit as far as BT is concerned.

I doubt TT will reconnect you even if you do find out the number. I know they should and it should be easy but other posts I've read suggest it's too difficult for their CS people to cope with for some reason.

I'd say you are going to have to get BT to install a line - £124.99 at least.

Sena

I hope that I can change to talk talk as there is no way I can afford that. Just moving in to my first home. I don't need a telephone at all what I need is the internet as I work form home once a week.

normanmark

Sena wrote: »

I hope that I can change to talk talk as there is no way I can afford that. Just moving in to my first home. I don't need a telephone at all what I need is the internet as I work form home once a week.

Well if BT have just installed a line for you, you have a minimum of 12 months to wait before moving to another call provider.

The reason BT are doing this now is that Talk Talk used to tell customers to get a BT line installed & then used BT to foot the bill for installation & then they claim the call charges/line rental from the customer (ie. cheaper for them).

From what it sounds like you will have to wait till the 12 months are up unfortunately.

TalkTalkBoy

normanmark wrote: »

Well if BT have just installed a line for you, you have a minimum of 12 months to wait before moving to another call provider.

The reason BT are doing this now is that Talk Talk used to tell customers to get a BT line installed & then used BT to foot the bill for installation & then they claim the call charges/line rental from the customer (ie. cheaper for them).

From what it sounds like you will have to wait till the 12 months are up unfortunately.

Or you can pay the £70 cessation fee for an early termination.

normanmark

TalkTalkBoy wrote: »

Or you can pay the £70 cessation fee for an early termination.

Or talk talk could just install their own lines for customers

TalkTalkBoy

normanmark wrote: »

Or talk talk could just install their own lines for customers

This isnt yet a service TalkTalk offer, although they are trialling installation of new lines with around 100 customers at the moment, itr should not be too far away.

fibernie

Really? That makes me so cross! The guy I spoke to at Talktalk was so unhelpful, and I couldn't understand his strong south coast somewhere accent! I was told about the 2 week legal loophole thing by two seperate people, and BT told me it wasn't true.
Have decided to go for override providers on BT line and register with Primus, then get broadband from eclipse. Not as cheap but there's no way I'd give talk talk my business now and we'll still be saving a fortune on Virgin (about £50 a month!!)