Changing Phone/Internet from one account holder to another (SKY) 23 September 2016 at 7:09AM in Phones & TV 5 replies 906 views

[Deleted User]

Good morning,


Our internet and phone is currently in girlfriends name.


In order to benefit from a new customer offer we have cancelled the account in her name and I have signed up as a new customer.


The account in my girlfriends name is due to end on the 31st October.


On the track my order section with my new account the following is displayed:


Sky Broadband & Talk
Sky Talk activation
Your Sky phone line will be up and running on 31st October. Your services can go live anytime up to midnight on this date. You don't need to be at home.


Will we have internet access on the 31st? I have heard that it can take 2 weeks from the old line being disconnected to the new one being set up.


Sky haven't really be helpful on this issue.


Thanks

christaitfife

The reason sky have not been very helpful is because of what you are doing. If you have signed up as a new customer the process of simply taking over a line (as if you wee going to a new supplier) is a little redundant.

Are they providing you with a new phone number and/or line? If so it is likely that you wwill have minimum time.

If you are disconnecting (ie. cancelling) your girlfriends account and starting (ie. re-connecting) again you could have a period of disconnection.

You can surely understand why Sky aren't being too helpful.

[Deleted User]

Sky are not aware of what I am doing. Perhaps if Sky would offer existing customers the same deal as new customers this wouldn't be happening.

bengalknights

craig1123 wrote: »

Sky are not aware of what I am doing. Perhaps if Sky would offer existing customers the same deal as new customers this wouldn't be happening.

The irony is you will probably now find your partner receives a offer bettering the one you got, just to come back to sky!

duchy

craig1123 wrote: »

Sky are not aware of what I am doing. Perhaps if Sky would offer existing customers the same deal as new customers this wouldn't be happening.

Oh yes they do, it clearly flags up as the addresses match. They are aware you are trying to pull a fast one.

[Deleted User]

duchy wrote: »

Oh yes they do, it clearly flags up as the addresses match. They are aware you are trying to pull a fast one.

And what about when someone moves house. They and the new customer will boh show as having the same address