No Fat Face refund

neilmcl

ripples_32 wrote: »

Bogalot, thank you for your input but as already stated, the parcel has been received at Fat Face so it being lost by Royal Mail isn't relevant. My original question was hoping that someone with knowledge of retail law would be of help. Again, no one is talking about conspiracy theories, only the fact.

Yes, and the FACT is that you need to show that you sent all items back to them. Your proof of posting will go someway to showing this.

theonlywayisup

ripples_32 wrote: »

Bogalot, thank you for your input but as already stated, the parcel has been received at Fat Face so it being lost by Royal Mail isn't relevant. My original question was hoping that someone with knowledge of retail law would be of help. Again, no one is talking about conspiracy theories, only the fact.

All that you can prove is that Fat Face have received "a return". You cannot prove that you sent everything back as you haven't given them a proof of posting. The POP will have the weight on, which will indicate to them if the items that you claim were returned, were indeed sent.

bris

Fatface are a legit large company so it would be difficult to say any deliberate wrong doing has gone on here.


The problem you have is they received a parcel, you claim X amount was in it, they say Y amount was in fact in it. The refund has been processed as Y amount and unless you can prove X amount you are stuck. Legally that is the position you are in.


Anyone could order 5 items, send back 3 then claim it was really 5 but the staff who process it aren't going to be fooled, then to say you didn't keep proof will look suspicious to them.


Legally the ball is in your court, the only one's who can decide is the courts but they have proof you don't so you your chances would be slim.

bod1467

bris wrote: »

but they have proof you don't so you your chances would be slim.

Actually nothing has been presented as proof - simply a statement has been made. Unless they can provide proof then it would be a case of whether a judge believed OP or the company.

robatwork

OP - Imagine for a second that there is a thief working in Royal Mail. He opened your parcel, took half the contents, sealed it again, and the remains was delivered to Fat Face.

Fat Face then receive half of what you claim to have sent. What should Fat Face do? - the sensible thing is to get some proof from you of what you sent, exactly.

Unlikely? Yes. Possible? Yes. Just as possible as them trying to scam you.

peachyprice

ripples_32 wrote: »

The parcel was returned by Royal Mail (free return) but as yet I have been unable to find the proof of postage….still looking. I just struggle to see how I am being refused a refund when Fat Face have made the mistake. Seriously, if this happens on a regular basis then something is very wrong. I did ask if there was CCTV in the warehouse and that was ignored. Just seems very wrong to me. I have shopped online for years and never had a return half processed. I can of course understand that parcels will go missing, but to be received back by the company, them make the error but refuse a refund seems just wrong.

So Fat Face received a parcel and conveniently say that some of the items are missing.

You returned a parcel but have conveniently misplaced the proof that you returned all the items.

Can you see the problem? You can't prove you returned everything anymore than they can prove they didn't receive everything. You're both in the same position. Give me one good reason why your word it better than theirs.

bris

bod1467 wrote: »

Actually nothing has been presented as proof - simply a statement has been made. Unless they can provide proof then it would be a case of whether a judge believed OP or the company.

That would mean the person hearing the case would need to determine that the company were crooks and all the staff were in on it, very unlikely unless there has been a lot of similar complaints.