Santander/New Day cards

Dibsi

Hi. We've discovered mum has had a House of Fraser store card for years and has been paying PPI. She contacted New Day who told her to contact Santander, who advised that the claim letter should be addressed to Santander instead of New Day. We reissued the letter and have now been told by Santander that we must contact New Day because they don't hold the account. The Bank Giro Credit on the bills clearly states that funds are paid to Santander and we seem to be going round in circles! The PPI payments have now been cancelled after the very first call to New Day. Any help or guidance would be appreciated.

Mersey_2

Santander > FOS (Ombudsman) > Genworth (underwriter) is the route that's currently proving successful for those reclaiming PPI from old store cards from the then Arcadia Group of stores from around 2000 onwards.


www.mirror.co.uk/money/you-used-store-card-1990s-7114139


The Santander PPI team are useful very helpful and can often provide account details over the 'phone, merely by searching against your name and address.

Dibsi

Thanks for the info. So, if we have already done the forms directed to New Day, then directed to Santander, should we do the forms to Genworth next or go straight to the Ombudsman? We have the account details as the card is still current.

Nasqueron

You have to go to the FOS first

Obviously you also need complaint reasons and preferably evidence that supports that, simply having PPI isn't a miss-sale