Pre-payment electricity meter

Colin1966

Hi,


I'm in a rented house that has a Scottish Power pre-payment meter for the electricity. After a series of power cuts recently, the display on the meter has gone blank, although power is working.


I've reported this to Scottish Power and they are going to replace the meter, although not for a month as it isn't an emergency.


I had a significant amount of credit on the meter as I like to overpay during the summer to offset the higher winter costs. How will Scottish Power be able to tell how much credit was remaining on the meter at the time it became faulty and how much of that has been used up to the time that the meter is replaced?


Thanks very much

footyguy

Colin1966 wrote: »

Hi,


I'm in a rented house that has a Scottish Power pre-payment meter for the electricity. After a series of power cuts recently, the display on the meter has gone blank, although power is working.


I've reported this to Scottish Power and they are going to replace the meter, although not for a month as it isn't an emergency.


I had a significant amount of credit on the meter as I like to overpay during the summer to offset the higher winter costs. How will Scottish Power be able to tell how much credit was remaining on the meter at the time it became faulty and how much of that has been used up to the time that the meter is replaced?


Thanks very much

Sometimes they can still recover the meter readings from your meter although the display has failed.

If that proves not possible in your case, they will estimate your usage.

They know how much you have spent buying credit, so should return any unused credit to you (once they've done a statement)

Colin1966

Thanks FootyGuy - I have all the receipts from my top-ups so I'll see what happens when the meter is replaced

Autumnella

A couple of days before the meter exchange charge the key with £1 a day and put this in the meter. When you charge the key the paypoint sends your supplier details of the reading, meter credit and charge from when you last topped up so they will be able to calculate an accurate amount of remaining credit.

Colin1966

Hi Autumnella,


Thanks, but the key won't register in the meter any more - the meter is completely dead....