booked flight then operator changes the date

susan.0619

Hi I booked return flights through on the beach.co.uk flight we leaving on a Sunday and returning on a sunday as we have already booked a hotel separately. Chose the flight dates and times and paid. Received a confirmation email the a week later was told Thomas cook had changed the flights to Fri going and Fri returning. No good for us so asked for a refund they have said that they will apply to Thomas cook for a refund once they receive the money they will process it and then refund me. Is this correct I paid onthebeach shouldn't they refund me then claim off if Thomas cook. Its been 2 weeks and still no refund

Grumpelstiltskin

Why didn't you book the flights with Thomas Cook directly?

Westin

The process and timescales do seem right Susan.0619 but I would now start chasing OTB this coming week if 14 working days have passed.

susan.0619

Otb have options from all different airlines and we just chose these flights as they suited us

photome

susan.0619 wrote: »

Otb have options from all different airlines and we just chose these flights as they suited us

OTB get bad reviews on here so I would be chasing them now but yes the timescale is right and no they are not going to refund you before they are refunded.

Hopefully a lesson learnt, it is usually better to book direct with the airline