Waitrose on-line ordering - does anyone have refund issues?

Scarum

I recently placed an on-line order and subsequently got two replacement items which I rejected on delivery.

A week later no refund. I've called the branch all week and the automated phone service advises they are busy due to the volume of calls they are getting. I get this every time I go to this extension, even first thing in the morning.

I called again and went through another extension and spoke to someone who said the refund was still pending and had not been processed - but would now be.

This got me thinking. Why so long to refund? Does Waitrose not pay refunds for rejected items? My advice - check for your refund.

miss_edith

Refunds are processed manually through a till. They are done when somebody has time to do them. Sometimes this means it might take a bit longer than expected.
They really are not trying to con customers out of a few returned items.

HiToAll

If you have to think about this you should really stop shopping in Waitrose and go to netto in future.

Scarum

HiToAll wrote: »

If you have to think about this you should really stop shopping in Waitrose and go to netto in future.

Why not think about not expecting a refund? Are you careless with your cash?

Who the hell are Netto?

Nonetheless, thanks for contributing.

daytona0

Scarum wrote: »

Why not think about not expecting a refund? Are you careless with your cash?

Who the hell are Netto?

Can't imagine that someone would be careless with their cash if they shopped at Netto and avoided the refund issues at Waitrose...