Prepayment electric meter changed, money taken!!!

homeed

Ok, Im fuming at the moment.:mad:

I am housebound and disabled and asked EDF to change my prepayment meter to a normal meter as my son is leaving for university next week. I was told there was no charge.

Yesterday (15/9/2016) the meter person came to change the meter, afterwards he told me there had only been £6.83 on the meter. I fully well know that in the morning there was £32.24 as I had my son check it. Unfortunately I did not take a photo and therefore have no proof.

This has happened before when I had the gas meter changed, I should have learnt from that experience. Though now I am not quite sure what I can do. I was wondering whether anyone else has had this experience and what could be done about this.

Many thanks
Ann

SwanJon

When EDF update the exchange, they'll have a reading from the old meter coming out. Using this they can compare how much you used on the old meter to how much you paid.
So, there'll be some credit left over that should come off your first bill on the new meter - the same should have happened on the gas when it was changed.

Best thing to do is call EDF and ask.