Wedding Dress Nightmare

wealdroam

MarcJacobs wrote: »

Thanks unholyangel. I didn't think such a signature could be legally binding - good to get reassurance on that.

With the greatest respect to both you and unholyangel, all you have is another opinion.

MarcJacobs

unholyangel wrote: »

Regarding the fittings.....did the shop you ordered from originally give you a set number of fittings that would take place and were all of the fittings you mention in the quoted post over and above this set amount? If not, you might struggle to claim for time off as you may have needed to take that time off anyway to have the shop do their fittings.

I'm also a bit dubious that an entire day would need taken off for something that should be 2-3 hours at most (and thats including 1.5 hours of travelling time).

Great questions! Yes they gave me an unlimited number of fittings to get the dress right. It was at the third fitting that the shop said "we are sorry but this will have to be your last fitting because there is nothing more we can do". It was at this point that I went to the dressmaker in London.

Totally makes sense that I potentially would have had to take the time off work anyway, however, I worked my shifts around the days that the shop was available for fittings. The dressmaker only had certain time-slots left and I therefore had to take time off. This is all documented in correspondence with the boss.

MarcJacobs

k3lvc wrote: »

Now I know this is a wind-up - you're (allegedly) educated enough to be able to earn £425 a day (gross) but think it's acceptable to claim this and then pocket the tax/NI you would have paid on this amount

My accountant deals with my tax and NI.

NotRichAtAll

The dress was clearly not of satisfactory quality and was not fit for purpose

But you went ahead and wore it.......kind of says you accepted it.

k3lvc

MarcJacobs wrote: »

My accountant deals with my tax and NI.

I wouldn't be relying on that excuse if you get as far as small claims - they'll run rings round you on the financial aspect of your claim

pinkshoes

MarcJacobs wrote: »

Hi all, I've read through the sticky so as per the advice I will be short and sweet.

Wedding was 24/07/2016

Story
1. Ordered tailored wedding dress in January (paid 50% - £850)
2. Dress arrived approximately 4 months later.
3. Dress was horrifically made and didn't fit correctly ANYWHERE
4. Three fittings later the shop could not get it to fit (IT IS NOW JULY 1st!!)
5. I had enough and asked the shop if I can take the dress to a dressmaker in London (paid final 50% - £850).
6. The dress maker said she can help and can make adjustments for £250.
7. I rang the shop I bought the dress from and said "it is £250, do you agree to pay?" They agreed.
8. Dressmaker found out that the dress had fundamental issues that can't be fixed properly unless it is made again. She had made great adjustments that were MUCH better than the shop.
9. Husbands aunt collected the money from the store.
9. I lost LOADS of weight and had my wedding but still couldn't lift my arms up throughout the day as dress was too tight.

My Rights
The dress was clearly not of satisfactory quality and was not fit for purpose. Consumer rights act is great here.

What have I done?
Wrote a letter of complaint and want to claim £1800 for damages (had to cancel work shifts to take the dress to london), for travel expenses and for the emotional distress - as I'm sure you can imagine it was the worst stress of my life....but no more emotions as the sticky clearly says no emotions.

PROBLEM
They replied to my complaint and said that my husbands aunt signed a document that states that this (the £250) settles all complaints with the dress.

ARE YOU SERIOUS!!:mad::mad::mad::mad:

I had NO idea she signed anything, when I told them she would pick up the money they simply said, yes that's fine she can just walk in and take the money. They did NOT tell me that whoever picks up the money would have to sign ANYTHING! Had I known that there was such a document I would NEVER have agreed to pick up the money!!!!

The only reason I didn't pick up the money myself was because I never wanted to see that disgraceful place again, nor did I ever want to see the staff there ever again.

How can they do this? They have clearly been VERY cheeky and have gone behind my back to get someone who knew NOTHING about the dress situation to sign this document. Surely they cannot do this!!!! It is totally disgraceful please help! :(:(:(

Thinking about this slightly differently...

The shop you bought it from (A) admitted they could not fix the problem and make the dress fit nicely. They agreed to pay for it to be fixed elsewhere... At this point you had the option to reject the dress for a full refund. Admittedly this was not an option you wanted, but it WAS an option.

You then took the dress to shop B and asked them to fix it. They told you it had fundamental flaws so they could only do their best rather than fix it. By agreeing to go ahead, you then entered into a contract with B, who obviously did not do a great job. Your alternative at this point was to accept it couldn't be fixed, go back to A and reject the dress for a full refund.

So in reality, your only chance of a claim is actually with company B, but it would appear they did warn you they could not fix it but you chose to go ahead.

Ultimately, you rejected several options and did get to wear the dress.

unholyangel

NotRichAtAll wrote: »

But you went ahead and wore it.......kind of says you accepted it.

1) CRA has no section on acceptance - SoGA did and after acceptance you couldn't insist on a refund but with CRAs blanket 30 days, acceptance is no longer an issue.

2) Even under SoGA where you had legally accepted goods, retailers remained liable to provide a remedy if the goods didn't conform to contract.

meer53

You wore the dress, you got married, move on. As someone has already said, there will be worse things to stress over.

SuperHan

MarcJacobs wrote: »

I couldn't do that unfortunately. I am a very modest individual and the reason I went to have one made is because you simply cannot find a dress anymore that has sleeves, no exposed back or chest and a bum area that isn't extremely tight. Believe me if I could have just gotten one off the peg I would have done that. Not even hair extensions can cover up sufficiently.

Except you can.. http://uk.monsoon.co.uk/view/product/uk_catalog/mon_40,mon_40.1/9502534608
(I searched for about 45 seconds)

I got married in an off the peg dress with sleeves, a high neck and a covered back... And had a lot of choice too.

arcon5

So in summary the wedding dress shop failed to offer a satisfactory service, you took it elsewhere who said they could sort it for £250. Shop agreed to pay. You sorted it, wore it, had the benefit of it and now want all your money back and more.

Brilliant!!