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How do words make you feel?

HMRC
HMRC Posts: 9 Organisation Representative
I'm currently working with HMRC to develop a new online service. As part of this, I'm interested in gathering feedback around language and how it makes people feel. I've posted a short survey here, and would be interested in your comments and opinions. It'll only take a few minutes! Thank you. https://goo.gl/forms/L9hYqFaVyzefRArv2
Official Company Representative
I am the official company representative of HMRC. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

Comments

  • ERICS_MUM
    ERICS_MUM Posts: 3,579 Forumite
    Part of the Furniture 1,000 Posts
    Completed.

    For me the most important issue HMRC should address first is verbal communication. The difficulty of getting through to someone on the phone. Once through, the inability of the tax officer to provide a decision or even record accurately the details discussed so that its in full and clear for anyone else dealing with it.
  • d70cw6
    d70cw6 Posts: 784 Forumite
    smexy words make me feel horny.
    angry words make me feel hungry.
This discussion has been closed.
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