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Is it worth trying to claim?
Smileychick1985
Posts: 1 Newbie
I made a claim to hsbc and Barclays for accounts I had ten years ago. Sending copies of the statements to them.
HSBC sold me the account without permission and Barclays Mis sold the account to me. Also adding some kind of insurance from what I remember. Neither at the Time would let me cancel.
Both replied saying they wouldn't do anything and this was late last year. But enclosed a questionnaire to take further.
I didn't do anything. Then today out of the blue I get a letter from hsbc offering to repay me the account fees and interest. No idea why out of the blue a year on they've offered this?
Is it worth chasing Barclays - if so how?
I also had a lloyds account that they gave me a huge overdraft on - got myself in a pickle due to the account fees for going over drawn and couldn't get out of it. I defaulted on it and am still repaying a debt management company for it.
As well as a couple credit cards. That I kept getting fees on? These credit cards are over ten years ago.
Question is what is it worth trying to reclaim? Package bank account fees? Late payment fees on bank or credit cards? Do I need to know how much I over paid on credit cards as I no longer know the credit card details? Any help appreciated.
HSBC sold me the account without permission and Barclays Mis sold the account to me. Also adding some kind of insurance from what I remember. Neither at the Time would let me cancel.
Both replied saying they wouldn't do anything and this was late last year. But enclosed a questionnaire to take further.
I didn't do anything. Then today out of the blue I get a letter from hsbc offering to repay me the account fees and interest. No idea why out of the blue a year on they've offered this?
Is it worth chasing Barclays - if so how?
I also had a lloyds account that they gave me a huge overdraft on - got myself in a pickle due to the account fees for going over drawn and couldn't get out of it. I defaulted on it and am still repaying a debt management company for it.
As well as a couple credit cards. That I kept getting fees on? These credit cards are over ten years ago.
Question is what is it worth trying to reclaim? Package bank account fees? Late payment fees on bank or credit cards? Do I need to know how much I over paid on credit cards as I no longer know the credit card details? Any help appreciated.
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Smileychick1985 wrote: »I made a claim to hsbc and Barclays for accounts I had ten years ago. Sending copies of the statements to them.
HSBC sold me the account without permission and Barclays Mis sold the account to me. Neither at the Time would let me cancel.
How did they miss-sell the account? If you didn't want it, why did you accept it? Why didn't you cancel - they are a business, unless you owe them money you can close your account at any time?Smileychick1985 wrote: »Also adding some kind of insurance from what I remember.
From what you remember? Any actual proof of what it was?Smileychick1985 wrote: »Both replied saying they wouldn't do anything and this was late last year. But enclosed a questionnaire to take further.
I didn't do anything. Then today out of the blue I get a letter from hsbc offering to repay me the account fees and interest. No idea why out of the blue a year on they've offered this?
Reviewed the complaint and decided the person dealt with it incorrectly perhaps?Smileychick1985 wrote: »Is it worth chasing Barclays - if so how?
Ring them and ask, worst they can do is say noSmileychick1985 wrote: »I also had a lloyds account that they gave me a huge overdraft on - got myself in a pickle due to the account fees for going over drawn and couldn't get out of it. I defaulted on it and am still repaying a debt management company for it.
There wasn't a question here? If you mean complain about account charges - no, the banks won the court case in 2009 so the fees are fair and it's not their fault your money management caused these issuesSmileychick1985 wrote: »As well as a couple credit cards. That I kept getting fees on? These credit cards are over ten years ago.
As above you won't get money back from fees, these are avoidable by staying ion your balance and paying back what you owe, no-one forced you to spendSmileychick1985 wrote: »Question is what is it worth trying to reclaim?
You are free to complain about anything you like, doesn't mean you will get anywhere or that you won't get something backSmileychick1985 wrote: »Package bank account fees?
You suggested you already complained about this? You can complain if you have another packaged account yes, just fill in the complain form on their websiteSmileychick1985 wrote: »Late payment fees on bank or credit cards? Do I need to know how much I over paid on credit cards as I no longer know the credit card details? Any help appreciated.
You won't get back late payment fees, these were judged correct and fair in courtSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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How did they miss-sell the account? If you didn't want it, why did you accept it? Why didn't you cancel - they are a business, unless you owe them money you can close your account at any time?
From what you remember? Any actual proof of what it was?
Reviewed the complaint and decided the person dealt with it incorrectly perhaps?
Ring them and ask, worst they can do is say no
There wasn't a question here? If you mean complain about account charges - no, the banks won the court case in 2009 so the fees are fair and it's not their fault your money management caused these issues
As above you won't get money back from fees, these are avoidable by staying ion your balance and paying back what you owe, no-one forced you to spend
You are free to complain about anything you like, doesn't mean you will get anywhere or that you won't get something back
You suggested you already complained about this? You can complain if you have another packaged account yes, just fill in the complain form on their website
You won't get back late payment fees, these were judged correct and fair in court
Late payment fees on credit cards are refunded especially by Barclaycard.0 -
Late payment fees on credit cards are refunded especially by Barclaycard.
Not historical ones, especially from 10 years ago. Bank will simply refer to the court caseSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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The bank send me a massive list of questions to fill in to claim my money back. Is that correct?0
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The bank send me a massive list of questions to fill in to claim my money back. Is that correct?
You cannot claim back "unfair" bank charges. The only two things are if the charges were incorrect or you are in current financial hardship.
Current financial hardship is the likely approach you are taking (as it is unusual for banks to get the charges wrong as they are automated). So, they will be trying to ascertain whether you are actually in financial hardship or not. They will ask a lot of questions. They will look at your spending habits and your current financial position and decide if you meet their hardship criteria.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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