how is this best sorted?

AdrianC

Cavacrol wrote: »

A couple of months ago I moved into a so-called "Build To Rent" property. The idea is to provide high quality, long term, market rent homes to young-ish professionals who can't afford to buy. The flat is actually above market rent in my opinion

Of course it is. You're paying a premium for the benefits of quality and security, as well as the demographic of your fellow tenants.

Plus I was able to take a hot bath most days (in addition to a quick morning shower).

That's not exactly normal usage...

Cavacrol wrote: »

Hmmm, so I found some neighbours. Two of them said that while they do have enough hot water right now, around a month ago neither of them had any hot water/sufficient hot water. They reported the issue to the property manager and the property manager promptly sent a maintenance person to their flats who adjusted the settings, and they now have enough hot water.

Which suggests this is an easily-resolved teething issue with your flat, rather than some intractable building-wide problem.

Cavacrol wrote: »

Well, it's a Build To Rent property (not owned by a private landlord etc).

Who owns it makes no difference at all here. But I doubt it's a public-sector landlord, your local authority.

Cavacrol

If there was an accessible kitchen sink temp control I'd have used it. Clearly. Obviously *somebody* must have access to the controls for hot water temperature --- but that somebody is not the tenants themselves.

I believe usage is measured by the property managers somehow remotely? I've no idea. We are not told. There is a massive manual we're given with instructions for how to use the appliances (dishwasher, cooker etc etc). It does not give any instructions on how to access the hot water meter. Here is what it says:

"The hot water has already been set up for your convenience and does not require any further adjustment however, should you experience lack of hot water please refer the problem to the property manager."

xylophone wrote: »

You also mention



Did he adjust the bath temperature control? Is there also a kitchen sink temperature control? If not, where are the controls and how are they accessed?

There must be meters of some type relating to each flat somewhere within the building, otherwise how could there be any measurement of "actual usage"?

Who or what is the landlord of this block?

Have you tried the land registry?

Cavacrol

To respond to your questions, no it is not a public sector landlord. Somebody else here had asked me who my landlord is and I responded to that question; not sure why you are commenting on that.

As for normal usage, I live alone in a flat capable of accommodating a couple or a couple and perhaps a baby as well. So, I suspect a quick daily shower, a hot bath most evenings and fairly minimal use of hot water beyond that is pretty "normal" usage for a flat of this size. Also, typically an adult with their own income just uses -- and pays for -- as much hot water as they feel like using and can afford. It seems unusual to say the least to have some sort of limits in place.

AdrianC wrote: »

Of course it is. You're paying a premium for the benefits of quality and security, as well as the demographic of your fellow tenants.



That's not exactly normal usage...



Which suggests this is an easily-resolved teething issue with your flat, rather than some intractable building-wide problem.



Who owns it makes no difference at all here. But I doubt it's a public-sector landlord, your local authority.

AdrianC

Cavacrol wrote: »

To respond to your questions, no it is not a public sector landlord.

Then it IS a private landlord. But, as I said, that's not relevant to this kind of issue.

Cavacrol

It's Build To Rent, which is partially funded by the government but is not social housing. Not really sure why this aspect of the situation is of interest to you or makes a difference to the original question really but happy to answer questions about Build To Rent if you have any.

AdrianC wrote: »

Then it IS a private landlord. But, as I said, that's not relevant to this kind of issue.

AdrianC

Cavacrol wrote: »

It's Build To Rent, which is partially funded by the government but is not social housing. Not really sure why this aspect of the situation is of interest to you or makes a difference to the original question really but happy to answer questions about Build To Rent if you have any.

I'm not particularly interested - just correcting your earlier misapprehension.

My apologies for my misplaced helpfulness.

Cavacrol

Strangely snippy attitude. But thank you for any help you have given.

AdrianC wrote: »

I'm not particularly interested - just correcting your earlier misapprehension.

My apologies for my misplaced helpfulness.

Elinore

Snippy, nope i am not getting snippy from *that* reply.

Cavacrol

Finally heard back from somebody. All flats on certain floors of the building are without hot water apparently. No resolution yet.