Airline Network not giving compensation

jassy_ny

I bought through airline-network.co.uk, when I book my ticket, the website shows the depart is evening, but after payment by credit card and finish booking, the depart time change to early morning, I can not go to the airport in that time, I email and phone the customer service 0870 0436443, their just play around me, did not help me at all, and even cost me lots of money to call 0870, due to long time waiting then the staffs answer my phone start explain to me they can not help me, the manger not available to answer my phone, if I cancel and change the flight time will need to make full payment again.

dmg24

Why have you posted this twice?

Your complaint doesn't really make sense. Are you not allowed to cancel the booking? Are they saying it was your error? Is there even a pm departure?

jassy_ny

thank you for reply, i have call and email them many time, they do not allow to change time, i bought the ticket at 22:00, they give me 8:00, therefore, it is not pm departure mistake!

dmg24

Will there be a charge if you cancel the ticket?

satan666wayne

Take a look here.
http://www.englishpage.com/index.html

jassy_ny

thank you for reply. yes, they said to me change flight time is 100% not permit, as shows belows:
Flight Amendment Charges

DescriptionChargeStopover ChargeNot PermittedCancellation Charge100%Change Return-Date
(After outbound travel) Not Available/Not PermittedChange Return-Date
(Prior outbound travel) 100% Non Changeable/Non RefundableChange to Outbound DateNot Permitted

dmg24

Do you have proof that you selected the correct flights? If not, you are not likely to get anywhere with your complaint. Have you tried to contact the airline directly to see if they can help?

satan ... naughty boy ...

jassy_ny

The ticket I bought was from airline-network.co.uk, I have email and call its customer service on 0870 0436443, I always gave them the Invoice Number: 88*****(first two number is 88), in order for them find my flight detail. I will try to contact the airline, thank you for your help!

littlereddevil

airline network freephone number is 0800747000

jassy_ny

Thank you!