Gap Insurance

Tezza1

Hi


In 2011 I pulled out in front of a car and caused a collision, I was at fault and the third party claimed on my insurance, but I did not have Gap insurance and had to pay what was outstanding on my finance.
Now! in 2013 my wife brought a car on finance and the salesman asked about Gap insurance? I advised my wife to take it as what happened to me 2 years earlier. the salesman said she was covered from the first instalment to the last, that worked out a finance term for the car for 5 years.
Now two weeks ago a young man ran into the back of car the as I was driving it, ( I am the named driver). and the car is beyond economical repair, I checked the paperwork and the final invoice from the sale of the car stated that Gap insurance was paid to the finance company. I have spoken to the dealer and he has checked that we are only insured for Gap for 3 years from March 2013 to March 2016. my wife and I do not remember what so ever the salesman explaining that the Gap insurance only lasted 3 years, so I have made a complaint to the Ombudsman in my wife's name and the Finance company have to respond within 8 weeks.
The question is- has anyone else had this and if so what was the outcome?


Tezza

forgotmyname

The outcome would be what does your paperwork show for the GAP policy?

Tezza1

Hi


Thanks for the advise but on this occasion I will let the Ombudsman decide?
I will post a comment of the outcome after the final decision.




Tezza1

FutureGirl

The ombudsman will look at your paperwork and will decide from there. If it's written in the T&C, then they are unlikely to side with you as you've had the info the whole time. (This is why you get 14 days cooling off period - to read the terms of the contract).