DWP is it just the real world that shakes our head at Public Sector.

dippy3103

Darksparkle wrote: »

I wish everyone could. Just for a one day to understand how difficult it is to try helping people when working with flawed systems but it's always your fault so you are the one being called every name under the sun and receiving death threats.

Hell yes. I have been spat at, threatened, had stuff thrown at me..

TELLIT01

Darksparkle wrote: »

I wish everyone could. Just for a one day to understand how difficult it is to try helping people when working with flawed systems but it's always your fault so you are the one being called every name under the sun and receiving death threats.

Thankfully I worked in a processing office, not in a JC, so didn't have the direct face-to-face threats. I did however often have my parentage questioned, along with being compared to parts of the female anatomy.
It certainly doesn't help when the systems are playing up at the same time that you are attempting to retrieve information.

elmer

Oh the death threats, they can be so inventive, always the best part of my day ........ not

elmer

sportsarb

superbigal36 wrote: »

So my mother in law unfortunately passes away.
The DWP are informed timeously.
Now don't get me wrong I can then fully see what develops and have no problem with the following facts.
Pension Credit of £xx is paid weekly and has resulted in a slight overpayment.
Retirement Pension in this case appears to be paid 4 weekly and has thus resulted in an underpayment.
The money DWP is due the estate exceeds the money the estate is due DWP.

So what happens ?
2 Letters arrive side by side and both headed "Department of Work & Pensions"
1 letter demanding repayment and the second letter inviting an 8 page form to be filled in to get the underpayment paid.

Why in this day and age can the DWP (Of course they dress it up as "it's another department sorry") not cut out all this complete bulllshittt, and not set the overpayment against the underpayment.

When will the public sector join the real world and not create more hassle for it's customers.
Shambles of a company.

They can offset arrears and overpayments.

The private sector software is so inefficient that it will still send out two letters without giving the user any real option to stop it.

missbiggles1

thorsoak wrote: »

Took the DWP over FOUR MONTHS to work out exactly what my pension was to be after my OH died. My pension (in my own right) was stopped, obviously his pension stopped - so I was left with no idea with what my income would be - (I thought it would be my own pension) so for four months my income consisted of my small (less that £200 per month) private pension and various odd amounts that would suddenly appear in my account marked DWP, and either my NI no or my OH's NI no as the reference. After four months, I received notification that I would receive my state pension as before less an amount that I would receive in respect of my OH's graduated contributions from goodness knows when - in other words - £12 per month more than I received previously. Any time I would try to contact them to find out when I would know what I would receive - in order to budget properly - I would be told "but we are dealing with urgent cases". I didn't want special treatment, but it was very upsetting to be told that I wasn't worth being treated urgently - felt that I wasn't important to anyone :-( Had hoped that they'd sorted things out by now.

You may have just been unlucky.

When my husband died last year the DWP were brilliant, sorted everything with just one phone call, didn't even need me to send in a death certificate. Any letters were written very sympathetically and people on the phone were very pleasant.

My own SRP certainly didn't stop (I can't imagine why yours did, that must have been awful!) and the extra amount payable from my husband's pension was received within 4 to 6 weeks. I was really impressed with how efficient and helpful they were.

Morglin

TELLIT01 wrote: »

DWP and other government systems generally don't talk to each other, any more than the departments do! The intent behind Universal Credit was to bring all benefits under a single system, and we all know how well that's going.

Universal Credit, if it ever happens, will not include Retirement Pensions or any contributory benefits.

Lin

Morglin

elmer wrote: »

Oh the death threats, they can be so inventive, always the best part of my day ........ not

elmer

It's been going on for years......I worked there in the 80's and got regularly threatened and abused. :eek:


The day a bloke ran through the office with an axe, I decided I wasn't getting laid enough, and got another job. :T

Lin

missbiggles1

Morglin wrote: »

It's been going on for years......I worked there in the 80's and got regularly threatened and abused. :eek:


The day a bloke ran through the office with an axe, I decided I wasn't getting laid enough, and got another job. :T

Lin

Love the typo, you saucy woman.;)

Morglin

missbiggles1 wrote: »

Love the typo you saucy woman.;)

Lol, missed that, but living in fear of mad claimants meant that as well, from memory lol :rotfl::rotfl:

Lin

superbigal36

sportsarb wrote: »

They can offset arrears and overpayments.

The private sector software is so inefficient that it will still send out two letters without giving the user any real option to stop it.

Oh lovely so why did collections tell me "not the same department" "can't do that"