Smile's awful new website

hansi

Just had the following reply to my query:

Thanks for your message.

I'm sorry for any confusion, this is an error and our IT department are currently investigating
this further to hopefully have this resolved ASAP.

We greatly appreciate feedback as that's how we can learn and improve going forward. You can also
tell us about anything you'd like us to look at or change through the 'Leave feedback' link
towards the top right of our homepage. This will go directly to our development team.

Once again I'm sorry for any confusion this has caused.

Please let me know if there's anything else I can help with.

Kind regards,

You couldn't make this up could you?

G_M

Why would you bank with smile anyway?

the best benefit I can see is that there's no monthly fee.........

ste_be

As there appears to have been no action to resolve the major issues with the website, I've now begun the process of applying for an account with top-rated First Direct.

So, goodbye Smile! You're no longer the person I fell in love with.
:wave:

hansi

Bit slow aren't you? I switched to Halifax after 10 years with Smile!

vm2pensioner

No longer makes you Smile!

Biggles

ste_be wrote: »

As there appears to have been no action to resolve the major issues with the website, I've now begun the process of applying for an account with top-rated First Direct.

Their Customer Service is allegedly highly rated. But their website is, if anything, worse than Smile/Co-op's.