Bought Item, still waiting!

GalaxyStar

Hi

Hoping someone can advise where to go with this. I bought an item from an online shop for my fiance's birthday. I ordered it on the 24th August for £35.59, I received a confirmation of my order and all was ok. But I am still waiting. The website claimed they had more stock arrived and that there were 8 of the item in stock when I ordered.

I know it's not a majorly long time, but it's frustrating not knowing if it's coming or if it's not. I've had no confirmation of them sending it, the website still says processing. But it's been nearly 2 weeks now, I wouldn't mind if they told me they didn't have stock, I could then know to get something else for his birthday it's the not knowing.

I've emailed about 3 times, I've facebooked messaged them and tweeted them. There's no phone number on the website, all the contact bit is just a contact form or an email. This is supposedly a UK company. They took full payment on the 26th August but nothing since.

Any help would be great as I'm a bit lost on where to go now or how long to leave it

Rainbowgirl84

Who are the seller?

GalaxyStar

Rainbowgirl84 wrote: »

Who are the seller?

http://www.gambarufightwear.co.uk/

wealdroam

GalaxyStar wrote: »

http://www.gambarufightwear.co.uk/

Fightgearuk Ltd is the registrant of the website https://www.gambarufightwear.co.uk.

This is a picture of the Registered Office of Fightgearuk Ltd, a UK Limited Company, (Company number: 8569538)

If you want to write to them the address is 19 Cedar Grove, Hoole, Chester, CH2 3LQ.

However, Regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 tells us that the seller has thirty days to deliver the goods:

(3) Unless there is an agreed time or period, the contract is to be treated as including a term that the trader must deliver the goods—

(a) without undue delay, and
(b) in any event, not more than 30 days after the day on which the contract is entered into.

[Deleted User]

wealdroam wrote: »

this is a picture of the registered office of fightgearuk ltd, a uk limited company,

:d:d:d:d:d:d:d:d