MSE News: Lloyds Bank most complained about financial company so far this year

Lloyds Bank most complained about financial company so far this year, Ombudsman figures reveal...
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'Lloyds Bank most complained about financial company so far this year, Ombudsman figures reveal'
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  • dunstonh
    dunstonh Forumite Posts: 114,225
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    The FOS stats by volume tell you little. The biggest gets the most complaints. The second biggest gets the second most, the third biggest gets the third most...
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • System
    System Community Admin Posts: 178,000
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    Do the Bank of Scotland figures include it's Halifax brand?!
    If so, probably better to add a caveat to that effect.
  • MCGONIS
    MCGONIS Posts: 699 Forumite
    I love hearing about this skanky bank.

    Me and my pal both have office jobs and we have always worked second jobs right through from our 20's. We are now in our 40's and stopped the bus.

    10 years ago she took a job @ Lloyds TSB and her job was to take calls on a Saturday from people who had got a new debit card through. The sticker said to call for the card to be activated. But she was to push them to take insurance on their account. Failing that home insurance or card protection. She has to get a sale out of every 5 callers.

    Then it all kicked off about PPI.

    Me and her still laugh now about the situation.

    She got many thousands of pounds in bonuses and a new Sony TV and a ROTARY watch all through scamming the callers. She knew what she was telling them was a load of rubbish but that was her job for those 8 hours.

    I just worked in Victoria Wine for 10 hours on a Sunday and even with my shift premium she earned double me.

    The LTSB was the worlds worst for mis selling of products. I know that from my bezzie. And that's why I love hear about this skank of a bank.
  • BVO99
    BVO99 Forumite Posts: 2 Newbie
    Quite so. It could be informative & useful to read an analysis of the Ombudsman's data but "Lloyds most complained about" turns out to mean almost nothing in this MSE article.

    I cannot tell at all from the article whether Lloyds is attracting more or less than its "fair share" of complaints. The only good thing is that I have been prompted to do a little digging into the underlying report, where perhaps I will learn something useful.
  • dunstonh
    dunstonh Forumite Posts: 114,225
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    The LTSB was the worlds worst for mis selling of products. I know that from my bezzie. And that's why I love hear about this skank of a bank.

    Lloyds used to be very good. TSB was the sales heavy arm. They brought the sales mentality from TSB into Lloyds. It went downhill from there. It may be back to just the Lloyds brand but its no the Lloyds of old.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • So the biggest banking group has the most complaints.

    About as surprising as the chap with the biggest feet owning the largest pair of shoes.
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