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Ordering from John Lewis - frustratingly poor service

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  • libra10
    libra10 Posts: 19,573 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    There are too many 'keyboard warriors' on these forums making petty, uncalled for comments when someone makes a valid point.


    Although I have been impressed by the service provided by J L, I can understand the frustration and annoyance which must have been felt by the OP.


    Hope that everything is resolved satisfactorily.
  • FOREVER21
    FOREVER21 Posts: 1,729 Forumite
    Energy Saving Champion I've been Money Tipped!
    Great customer you sound like, geez its always someone else fault.
    But we need to hear there story of events in order to have a balanced view, could you ask them to provide this please?

    Boy oh boy you are full of helpful comments.

    Op JL like most other large suppliers now rely on computer systems which can go wrong. I personally think JLs service standards started to slip when they introduced their call centres, instead of being able to contact a branch direct.

    Funny what you say about not being able to understand them , during my last dealing with the call centre I asked to be put through to their warehouse and the this caused some confusion, eventually I found out that they are now called distribution hubs!

    Don't be put off by this one experience, JL still offer good products and I have always been happy with their after sales service.
  • The last time I ordered anything from John Lewis was 2011, so is this typical for everything across the board or only white goods/kitchen gear?
  • glasgowdan
    glasgowdan Posts: 2,968 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Just a wee update, John Lewis have accepted their errors, apologised and offered £100 compensation, so we're content that's fair.
  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Bad service seems to be everywhere now.

    Glad you got some satisfaction in the end OP.
  • Compensation culture....very sad indeed.
  • glasgowdan
    glasgowdan Posts: 2,968 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    You obviously have a chip on your shoulder...very sad indeed.
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