Final Bills, how long?

Frank_Black

Switched from Scottish Power to Ovo last week, we gave a meter reading, as luck would have it a meter reader turned up and took a meter reading the day of switch too. Scottish Power are saying it may take 6 weeks to produce final bill and then another 2 weeks to refund any credit. Does that sound right? It seems ridiculous that it should take that long, given that they have had a proper meter reading. The refund should run to several hundred pounds.

I looked on OFGEM's website for some sort of code of practice for issuing final bills and refunds and I can't find one.

dogshome

I'm afraid this is SP, a company still plagued by a botched software update, so all you can do is be patient - However you do have a time line from them so keep an eye on the dates they have given, and WRITE a letter headed Complaint if they don't keep to it.

Don't want to rub salt into the wound, but my older sister who's account with EDF I monitor, sold her house on 31st August - They were given the Final Meter readings on that day, and two days later they have issued a Final Bill with a promise to return the small credit balanceto her bank account within a few days - If they can do it, why can't SP ?

footyguy

Frank_Black wrote: »

Switched from Scottish Power to Ovo last week, we gave a meter reading, as luck would have it a meter reader turned up and took a meter reading the day of switch too. Scottish Power are saying it may take 6 weeks to produce final bill and then another 2 weeks to refund any credit. Does that sound right? It seems ridiculous that it should take that long, given that they have had a proper meter reading. The refund should run to several hundred pounds.

I looked on OFGEM's website for some sort of code of practice for issuing final bills and refunds and I can't find one.

Sounds about right to me.
You could raise a complaint, but they would have up to 8 weeks then to resolve it anyway ... which according to the timings you have been provided, it will all be sorted by then anyway.

Don't go spending all that credit all at once. It is presumably a summer build up of credit for the winter period.

LewisHamilton

Licence condition 27.17 allows the energy supplier to send a final bill within 6 weeks.

spiro

You need to bear in mind it is the new supplier that provides the switch reading to the old supplier. 6 weeks is the Maximum time it should take.