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Not with BT but BT keep charging me - help!

I changed all my landline rental and bb with TT months ago. Notice that BT still charging me for their service. this is despite i tried to tell them when i was changing back in May. In fact they now owe me a money!

I have tried many numbers to call them and keep getting passes around - any advice most welcome or which is teh best number and option to try.

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