Phone camera saving all photos upside down

HurdyGurdy

I have an HTC One M9.

A couple of days ago, I tried to post a photo to Facebook from it, but although the photo seemed ok when I took it, the phone has saved it upside down. The same thing happened when I sent a photo via Whatsapp.

I am completely useless with technology so rather than faff around and do more damage than good, I took it into the Three shop yesterday and asked if they could fix it.

The man fiddled around with it, and showed me how to right the photos in Whatsapp and said that I should do the same thing when posting photographs to Facebook.

It hasn't worked. I know now how to rotate the photographs so they send correctly in Whatsapp, but they are still saving upside down to the phone's gallery, and posting upside down to Facebook.

I have googled for help, but although I am sure the answers there are very helpful, they are full of techno jargon, and go "whooosh" over my head.

I have tried to restore the camera settings to default, and have restarted the phone after doing so but it's still happening.

Can anyone please help - and please remember I am so technologically challenged, it's not even funny. Be as patronising as possible, and assume I know nothing. Because I really don't! (The phone's actually far too advanced for my needs, but I got it because of the camera!)

Johnmcl7

There's a sensor in the phone which tells it which way up the phone is to make sure the display is correctly orientated and also to make sure the camera stores the photos in the correct orientation. Does the phone seem to be auto-rotating the display correctly otherwise in that if you have a browser open and you turn the phone round, does the screen correctly rotate round so it's the right way each time? If the display is not doing that then there's possibly a fault with the sensor but if it is correctly rotating I'm not sure what else to suggest.

If the display isn't auto-rotating (and you have auto-rotate enabled from the pull down settings), then you should try calibrating the G-sensor - if you read problem #4 here it gives you the settings to check and calibrate the G-sensor:

http://www.androidauthority.com/htc-one-m9-problems-614416/

John

John_Gray

In the interim, turn the camera through 180° before taking the photo!

HurdyGurdy

Oh, actually, no. The phone isn't auto rotating, even though auto rotate is enabled.

With some trepidation, I am going to follow the link and hope for the best!

Thank you

ETA - well I did it both ways in the link that you gave me, JohnMcl7, and doing it via settings worked, but only once. If I held the phone portrait, and then turned it landscape, it worked. But when I turned it portrait again, it didn't go back.

So then I tried it via the pre-installed help application, and it failed.

I am guessing that means it's kaput for all time now. Not major, but irritating all the same.

HurdyGurdy

The phone has gone to phone hospital. The Y axis was broken (or something). Anyway, I have lovingly parcelled it up and sent it off, and should hopefully get it back in 5-7 days.

I am now stuck using my old handset. But yay me for being one of those eternal "I'll get round to getting rid of the old stuff" types of folk that never do! At least I have something to use in the meantime.

Thanks for the help