PPI claims companies - are there ANY people would recommend?

fazza1970

Hi,
I found a bulging file of old bank account statements recently and only then really realised just how many different loans we took out from around 1999 onwards.
But with only payment reference numbers from those statements, and with us going through a v difficult time right now (family illness, juggling full-time work with carer duty etc), I'm in a position where I just haven't got time to pursue all those who may have missold us PPI.
So I'm reluctantly looking at using a claims management company.
Has ANYONE on this forum ever had a reasonable experience with one of these firms? I see plenty of them advertising that they only charge 12.5% fees.
Any help from people who have actually used a claims firm would be much appreciated.

[Deleted User]

fazza1970 wrote: »

I'm in a position where I just haven't got time to pursue all those who may have missold us PPI.

Since you'll spend exactly the same amount of time filling in forms with bank account details and complaint reasons as you would if you simply write to the Bank(s) yourself, not having enough time is NOT a good excuse.

If you use a Claim Company you will pay them a large proportion of any redress you might be awarded for basically putting a stamp on the envelope containing your complaint. You'll also pay VAT on their fee.

No one here will recommend a Claim Company and, even if they did, it would be deleted as spam advertising.

Do it yourself for free.

adam_adam

honestly, make the time to persue these. in one evening you could do it all yourself and not thave to pay that ridiculous fee's. they won't do anything special to guarantee you a refund. it might feel like a ballache, but they'll make more stress for you

dunstonh

So I'm reluctantly looking at using a claims management company.

Why? They dont speed the process up. In fact they slow it down. Plus, they have a lower success rate than individual complaints.

I see plenty of them advertising that they only charge 12.5% fees.

Dont forget your 20% VAT to add on.

fazza1970

Thanks for responses. With the limited information I have (ie no policy documents, just bank statements), the problem is I'm not clear on how to begin the process myself, let alone do it all on one evening.
Most of the online guides I have seen seem to cater for those who have original documentation to hand. Beyond that, advice seems to be to enquire with each individual company involved, but the forms I have downloaded or accessed online for different firms thenselves seem to demand information re policies that I don't possess.
It's confusing.

WatchMan

fazza1970 wrote: »

Thanks for responses. With the limited information I have (ie no policy documents, just bank statements), the problem is I'm not clear on how to begin the process myself, let alone do it all on one evening.
Most of the online guides I have seen seem to cater for those who have original documentation to hand. Beyond that, advice seems to be to enquire with each individual company involved, but the forms I have downloaded or accessed online for different firms thenselves seem to demand information re policies that I don't possess.
It's confusing.

First things first - do you know whether you definitely had PPI with the loans you took out?

If you don't know for sure, then you will need to ask each loan provider. This may narrow down the potential complaints to make.

When you approach the businesses you had loans with, provide as much information as you can. The dates you took out the loans, the address you lived at at the time.

Once you know what, if any, loans had PPI you can make your complaint. You don't need to fill in forms - you just need to contact each business and explain why you're unhappy.

Some businesses may send out a form for you to provide more detailed information. You should answer the questions as best you can. Some of the questions may ask for detail concerning the policies -if you can't remember, just leave the question.

Nasqueron

There is no way for a claims company to find ANY information you don't have access to, all they will do is send off complaints to all and sundry and hope some of it sticks. They will harm your complaint with made up reasons (even contradictory ones like saying you didn't know you had it and you were told you had to have it by the sales staff!).

Follow the MSE guide and DIY or you lose 25% or more of your refund and still do all the work

dunstonh

Thanks for responses. With the limited information I have (ie no policy documents, just bank statements), the problem is I'm not clear on how to begin the process myself, let alone do it all on one evening.

Your PPI premium data is not in the public domain. So, the claims company wont know what you had unless you tell them.

By the time you have told them everything, you could have done one complaint template and copied it multiple times to send to each firm. Maybe editing the odd bits to reflect the differences.

-taff

Prior to 2009 most loan wre sold with single premium PPI, which is currently a big no no even if you needed the PPI.
If you had consecutive or consolidation loans, all you need to do is complain about the first one, and ask them to look into all the others [if you had them with the same bank]


Phone up the bank concerned and ask them if you had PPI, and tell them you want to make a complaint. It's tht simple [to start with anyway]