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Travelodge took my money help!

Chwoods
Chwoods Posts: 1 Newbie
in UK holidays, days out & entertainments
So I was booking tonight to stay in travelodge in bath for a few days next week. Problem is when I went to pay it kept declining the payment. I tried twice. I then gave up and said I'd try again tomorrow. However I had an alert from santander asking whether I had authorised two different transactions from today one being travelodge. I checked my account and the money for the travelodge (£300!!!) has been taken out by them but no booking confirmation or reference e-mail has been sent to me. I also tried to look up my booking confirmation number on the travelodge website but they say there's no record of a current confirmation for my e-mail address. Help and advice please I'm panicking! what can I do?!

Comments

  • Keep_pedalling
    Keep_pedalling Posts: 21,703 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    What do Travellodge say?
  • kazwookie
    kazwookie Posts: 14,341 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Ring traveloadge up and talk to them about it.
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